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The Home Depot

Store Support

The Home Depot, Downey, California, United States, 90242

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Base pay range

$20.00/hr - $22.00/hr Position Description

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Responsibilities

Assist customers in the lot and direct them to store departments or merchandise Provide administrative services and support order fulfillment Interact with customers or vendors as needed and respond to product order status inquiries Support cash management and program compliance Collaborate with associates, vendors, carriers, and other teams to meet store objectives Qualifications

Detail-oriented with proven time management skills Ability to work cooperatively with others with minimal supervision High level of integrity and customer service focus Job type

Full-time Industry

Consumer Services

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