Texas Oncology
Scheduler Sr.- Dallas Sammons
Texas Oncology is looking for a Scheduler to join our team at Dallas Sammons location in Texas. This is a full‑time Monday‑Friday 8:30 am‑5:00 pm position with no weekends, call, or major holidays. The position can be level 1, 2 or Sr based on candidate experience.
Overview Under direct supervision, the Scheduler is responsible for scheduling patient appointments and tests in an efficient and timely manner. This includes answering all incoming calls and directing them to appropriate personnel, acting as a liaison between patients and medical staff, and supporting the US Oncology Compliance Program.
Responsibilities
Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages accurately and timely.
Schedules new patients, patient referrals and returning patients in the computer system in accordance with physician and/or office guidelines. For new and/or referred patients, sets up the system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
Collects co‑pays, deductibles and other out‑of‑pocket amounts at time of visit.
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre‑certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
May be responsible for follow‑up on all pre‑operative tests to ensure clearance for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed.
May be responsible for scheduling post‑operative follow‑up appointments with physicians.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Qualifications
Level 1 High school diploma or equivalent. Entry level; 0‑3 years of experience preferably in a medical office setting. Knowledge of medical terminology, scheduling, and/or authorization experience preferred. Excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Level 2 —in addition to Level 1 requirements: Minimum three years of office experience, preferably in a medical office setting.
Level Sr —in addition to Level 1 and 2 requirements: Minimum five years of office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.
Physical Demands Work may require sitting for long periods, stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Work Environment Work is performed in an office environment and involves contact with patients and the public.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Overview Under direct supervision, the Scheduler is responsible for scheduling patient appointments and tests in an efficient and timely manner. This includes answering all incoming calls and directing them to appropriate personnel, acting as a liaison between patients and medical staff, and supporting the US Oncology Compliance Program.
Responsibilities
Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as appropriate. Obtains and communicates messages accurately and timely.
Schedules new patients, patient referrals and returning patients in the computer system in accordance with physician and/or office guidelines. For new and/or referred patients, sets up the system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
Collects co‑pays, deductibles and other out‑of‑pocket amounts at time of visit.
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre‑certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
May be responsible for follow‑up on all pre‑operative tests to ensure clearance for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed.
May be responsible for scheduling post‑operative follow‑up appointments with physicians.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Qualifications
Level 1 High school diploma or equivalent. Entry level; 0‑3 years of experience preferably in a medical office setting. Knowledge of medical terminology, scheduling, and/or authorization experience preferred. Excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Level 2 —in addition to Level 1 requirements: Minimum three years of office experience, preferably in a medical office setting.
Level Sr —in addition to Level 1 and 2 requirements: Minimum five years of office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.
Physical Demands Work may require sitting for long periods, stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
Work Environment Work is performed in an office environment and involves contact with patients and the public.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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