Upgrade, Inc.
About the Role
As an
Auto Collections Team Lead , you will engage with our customers by phone and email providing best‑in‑class service related to the status of accounts, payments, and other concerns, while simultaneously supporting the rest of the floor in elevated tasks. You will work closely with Auto Customer Care Professionals and facilitate training and upskilling as areas of opportunity arise. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay Rate : $28.00/ Hour
Shift : Monday – Friday: 10:00am – 7:00pm
What You’ll Do
Answer incoming customer calls and emails regarding billing issues, service questions, and general concerns through creative solutions
Contribute to improving training and development by assessing new hire performance and setting expectations and goals for the floor
Reinforce superior quality assurance results & best practices, and provide real‑time coaching for the agents
Assist supervisors with elevated tasks
Come to work with a positive outlook, contributing to Upgrade’s existing environment
Nice to Have
6+ months in current role at Upgrade and in good performance standing (Internal)
Willingness to go above and beyond for the team
Excellent written and verbal communication combined with analytical and problem‑solving skills
Demonstrated ability to multi‑task and work in a fast‑paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building, and professional and persuasive communication skills
What We Offer You
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
EEO Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Phoenix, AZ
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Auto Collections Team Lead , you will engage with our customers by phone and email providing best‑in‑class service related to the status of accounts, payments, and other concerns, while simultaneously supporting the rest of the floor in elevated tasks. You will work closely with Auto Customer Care Professionals and facilitate training and upskilling as areas of opportunity arise. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay Rate : $28.00/ Hour
Shift : Monday – Friday: 10:00am – 7:00pm
What You’ll Do
Answer incoming customer calls and emails regarding billing issues, service questions, and general concerns through creative solutions
Contribute to improving training and development by assessing new hire performance and setting expectations and goals for the floor
Reinforce superior quality assurance results & best practices, and provide real‑time coaching for the agents
Assist supervisors with elevated tasks
Come to work with a positive outlook, contributing to Upgrade’s existing environment
Nice to Have
6+ months in current role at Upgrade and in good performance standing (Internal)
Willingness to go above and beyond for the team
Excellent written and verbal communication combined with analytical and problem‑solving skills
Demonstrated ability to multi‑task and work in a fast‑paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building, and professional and persuasive communication skills
What We Offer You
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
EEO Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Location: Phoenix, AZ
#J-18808-Ljbffr