Bertera Chrysler Jeep Dodge Ram
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
Bertera Chrysler Jeep Dodge Ram, West Springfield, Massachusetts, us, 01089
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
Join to apply for the
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
role at
Bertera Chrysler Jeep Dodge Ram CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
6 months ago Be among the first 25 applicants Join to apply for the
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
role at
Bertera Chrysler Jeep Dodge Ram Get AI-powered advice on this job and more exclusive features. Job Description: Chrysler Service Advisor
Position Overview
As a Chrysler Service Advisor, you will play a crucial role in the success of our automotive service department. Your primary responsibility will be to act as a trusted liaison between our customers and our service technicians. Your communication skills, technical knowledge, and customer service expertise will be crucial in delivering an exceptional service experience to our valued clients.
Responsibilities
Greeting and Welcoming Customers: Greet customers promptly and courteously as they arrive at the service department. Make them feel comfortable and assure them that their vehicle is in good hands. Assessing Vehicle Issues: Conduct thorough consultations and inspections with customers to identify their vehicle needs and concerns. Listen attentively to their descriptions of symptoms and document necessary details to ensure accurate diagnosis and repair. Providing Recommendations and Estimates: Based on the findings, create detailed and accurate repair estimates. Explain recommended repairs and maintenance to customers, addressing any questions or concerns they may have. Provide alternative options when applicable. Scheduling and Coordinating Appointments: Assist customers in scheduling service appointments that meet both their needs and the department's capacity. Efficiently allocate available resources, including technicians and loaner vehicles, to maximize efficiency and customer satisfaction. Customer Communication: Maintain regular, proactive contact with customers during the service process. Provide updates on repairs, parts availability, and estimated completion times. Address any concerns promptly and professionally. Upselling and Additional Services: Identify opportunities to add value to the customer's experience by recommending additional services, such as preventative maintenance, accessory installations, or performance enhancements. Communicate benefits and explore customer interest. Ensuring Customer Satisfaction: Follow up with customers after service completion to confirm satisfaction and address any remaining concerns. Proactively resolve potential conflicts to ensure a positive experience and promote customer loyalty. Documentation and Record-Keeping: Accurately record customer information, vehicle details, service history, and warranty information in the dealership's database. Maintain organized and comprehensive service records for future reference.
Qualifications
Experience: Previous experience as a service advisor in a Chrysler or other automotive dealership is strongly preferred. Technical Knowledge: Solid understanding of automotive systems, parts, and repairs. Familiarity with Chrysler vehicles, their features, and common issues is advantageous. Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and address their concerns effectively. Demonstrated ability to provide outstanding customer service consistently. Organization and Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Detail-oriented approach to ensure accuracy in estimates, scheduling, and documentation. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve customer concerns, assign accurate diagnostic information, and recommend appropriate repairs. Computer Literacy: Proficient in using digital tools, including dealership management systems, customer relationship management software, and other industry-related applications. Automotive Certifications: Preferred, but not required, certifications such as ASE or Chrysler-specific training would be an added advantage.
Salary
The salary range for this position is $60,000 to $95,000 per year, based on experience, expertise, and performance.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications required for the position of Chrysler Service Advisor. Duties may vary based on dealership size, location, and specific requirements. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Bertera Chrysler Jeep Dodge Ram by 2x Get notified about new Service Advisor jobs in
West Springfield, MA . Customer Service Operations Manager (Interim)
Enfield, CT $100,906.00-$151,360.00 1 day ago Customer Relations Representative - State Farm Agent Team Member
Enfield, CT $55,000.00-$75,000.00 2 years ago CDJR West Springfield Asst. Service Manager
West Springfield, MA $45,000.00-$60,000.00 2 days ago West Springfield, MA $19.00-$22.00 4 days ago Hartford, CT $41,600.00-$45,760.00 2 days ago Asst. Service Manager Bertera Subaru of West Springfield
West Springfield, MA $60,000.00-$85,000.00 1 year ago Windsor Locks, CT $23.12-$27.53 2 weeks ago Experienced Chrysler Dodge Jeep Ram Service Manager 120k - 240k
West Springfield, MA $120,000.00-$240,000.00 11 months ago Springfield, MA $15.00-$17.05 2 months ago Bertera Nissan Manchester Asst. Service Manager 75k to 95k
Experienced Chrysler Dodge Jeep Ram Service Manager 120k - 240k
West Springfield, MA $120,000.00-$240,000.00 11 months ago Customer Service Representative - State Farm Agent Team Member
Enfield, CT $45,000.00-$50,000.00 2 years ago Service Manager Bertera Subaru of West Springfield
West Springfield, MA $80,000.00-$160,000.00 1 year ago South Windsor, CT $20.00-$21.00 1 month ago Loss Prevention Customer Service Associate
West Springfield, MA $15.00-$17.10 1 day ago Automotive Service Manager Bertera Subaru of Hartford CT 120k -150k
Hartford, CT $120,000.00-$150,000.00 4 months ago West Springfield, MA $19.00-$21.00 1 week ago Outside Sales Account Manager - Industrial Component Service and Repair
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
role at
Bertera Chrysler Jeep Dodge Ram CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
6 months ago Be among the first 25 applicants Join to apply for the
CHRYSLER SERVICE ADVISOR $60,000 TO $95,000 PER YEAR
role at
Bertera Chrysler Jeep Dodge Ram Get AI-powered advice on this job and more exclusive features. Job Description: Chrysler Service Advisor
Position Overview
As a Chrysler Service Advisor, you will play a crucial role in the success of our automotive service department. Your primary responsibility will be to act as a trusted liaison between our customers and our service technicians. Your communication skills, technical knowledge, and customer service expertise will be crucial in delivering an exceptional service experience to our valued clients.
Responsibilities
Greeting and Welcoming Customers: Greet customers promptly and courteously as they arrive at the service department. Make them feel comfortable and assure them that their vehicle is in good hands. Assessing Vehicle Issues: Conduct thorough consultations and inspections with customers to identify their vehicle needs and concerns. Listen attentively to their descriptions of symptoms and document necessary details to ensure accurate diagnosis and repair. Providing Recommendations and Estimates: Based on the findings, create detailed and accurate repair estimates. Explain recommended repairs and maintenance to customers, addressing any questions or concerns they may have. Provide alternative options when applicable. Scheduling and Coordinating Appointments: Assist customers in scheduling service appointments that meet both their needs and the department's capacity. Efficiently allocate available resources, including technicians and loaner vehicles, to maximize efficiency and customer satisfaction. Customer Communication: Maintain regular, proactive contact with customers during the service process. Provide updates on repairs, parts availability, and estimated completion times. Address any concerns promptly and professionally. Upselling and Additional Services: Identify opportunities to add value to the customer's experience by recommending additional services, such as preventative maintenance, accessory installations, or performance enhancements. Communicate benefits and explore customer interest. Ensuring Customer Satisfaction: Follow up with customers after service completion to confirm satisfaction and address any remaining concerns. Proactively resolve potential conflicts to ensure a positive experience and promote customer loyalty. Documentation and Record-Keeping: Accurately record customer information, vehicle details, service history, and warranty information in the dealership's database. Maintain organized and comprehensive service records for future reference.
Qualifications
Experience: Previous experience as a service advisor in a Chrysler or other automotive dealership is strongly preferred. Technical Knowledge: Solid understanding of automotive systems, parts, and repairs. Familiarity with Chrysler vehicles, their features, and common issues is advantageous. Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and address their concerns effectively. Demonstrated ability to provide outstanding customer service consistently. Organization and Time Management: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Detail-oriented approach to ensure accuracy in estimates, scheduling, and documentation. Problem-Solving: Strong analytical and problem-solving abilities to identify and resolve customer concerns, assign accurate diagnostic information, and recommend appropriate repairs. Computer Literacy: Proficient in using digital tools, including dealership management systems, customer relationship management software, and other industry-related applications. Automotive Certifications: Preferred, but not required, certifications such as ASE or Chrysler-specific training would be an added advantage.
Salary
The salary range for this position is $60,000 to $95,000 per year, based on experience, expertise, and performance.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications required for the position of Chrysler Service Advisor. Duties may vary based on dealership size, location, and specific requirements. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Bertera Chrysler Jeep Dodge Ram by 2x Get notified about new Service Advisor jobs in
West Springfield, MA . Customer Service Operations Manager (Interim)
Enfield, CT $100,906.00-$151,360.00 1 day ago Customer Relations Representative - State Farm Agent Team Member
Enfield, CT $55,000.00-$75,000.00 2 years ago CDJR West Springfield Asst. Service Manager
West Springfield, MA $45,000.00-$60,000.00 2 days ago West Springfield, MA $19.00-$22.00 4 days ago Hartford, CT $41,600.00-$45,760.00 2 days ago Asst. Service Manager Bertera Subaru of West Springfield
West Springfield, MA $60,000.00-$85,000.00 1 year ago Windsor Locks, CT $23.12-$27.53 2 weeks ago Experienced Chrysler Dodge Jeep Ram Service Manager 120k - 240k
West Springfield, MA $120,000.00-$240,000.00 11 months ago Springfield, MA $15.00-$17.05 2 months ago Bertera Nissan Manchester Asst. Service Manager 75k to 95k
Experienced Chrysler Dodge Jeep Ram Service Manager 120k - 240k
West Springfield, MA $120,000.00-$240,000.00 11 months ago Customer Service Representative - State Farm Agent Team Member
Enfield, CT $45,000.00-$50,000.00 2 years ago Service Manager Bertera Subaru of West Springfield
West Springfield, MA $80,000.00-$160,000.00 1 year ago South Windsor, CT $20.00-$21.00 1 month ago Loss Prevention Customer Service Associate
West Springfield, MA $15.00-$17.10 1 day ago Automotive Service Manager Bertera Subaru of Hartford CT 120k -150k
Hartford, CT $120,000.00-$150,000.00 4 months ago West Springfield, MA $19.00-$21.00 1 week ago Outside Sales Account Manager - Industrial Component Service and Repair
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr