Help Desk Support Specialist

We’re working with a local company in Phoenix that’s looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you’ll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It’s a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong. The team is small, collaborative, and has a great culture, they’re looking for someone who is proactive, dependable, and communicative. You’ll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

1-3 years of experience in Help Desk or IT Support

Proficient with Windows 10/11, Office 365, and Active Directory

Strong communication and customer service mindset

Basic understanding of networking fundamentals

Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Desired Skills & Experience

CompTIA A+ or similar certification

Familiarity with Intune or MDM platforms

Exposure to Azure AD or hybrid environments

Experience supporting both on-site and remote users

What You Will Be Doing Tech Breakdown

40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)

25% Active Directory administration (user setups, password resets, permissions, group policies)

15% Office 365 and Exchange support

10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)

10% Hardware setup and inventory management (laptops, peripherals, imaging)

Daily Responsibilities

100% Hands On

The Offer

Bonus

OR

Commission eligible

You will receive the following benefits:

Medical, Dental, and Vision Insurance Vacation Time Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

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