PrePass
4 days ago Be among the first 25 applicants
About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day. That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
About The Role We're looking for an experienced and detail-oriented Onboarding Analyst to lead strategic onboarding projects for our clients. In this role, you'll collaborate closely with finance, operations, sales, and customer success teams to design and execute tailored onboarding strategies. You'll manage large-scale projects, analyze complex data, and ensure seamless integration of our solutions. This is a hybrid position based out of our Phoenix, AZ office.
Essential Responsibilities Project Management & Implementation Strategy
Lead end-to-end client onboarding initiatives with a focus on delivering a premium, white-glove experience for clients
Identify process improvements to streamline onboarding workflows and reduce time-to-value
Collaborate with cross-functional teams to design scalable, client-centric onboarding strategies tailored to unique business needs
Maintain onboarding playbooks, templates, and best practices to ensure consistency and excellence
Serve as the primary point of contact during onboarding, ensuring clear communication, proactive issue resolution, and high client satisfaction
Monitor onboarding performance metrics and continuously refine strategies based on feedback and outcomes
Facilitate training and enablement sessions to empower clients and ensure successful adoption of PrePass solutions
Technical Collaboration & QA
Partner with development teams to provide input on software enhancements and bug fixes
Document implementation processes, workflows, and configurations for future reference
Troubleshooting & Continuous Improvement
Proactively identify and resolve issues during the implementation process
Participate in post-implementation reviews to gather feedback and identify areas for improvement
Stay current on industry trends, best practices, and emerging technologies in software implementation
Qualifications
Bachelor's degree
Minimum 2 years of experience in implementation, deployment, or similar roles
Proven ability to analyze large datasets and generate complex Excel spreadsheets (formulas, functions, macros)
Strong analytical skills with the ability to translate business requirements into implementation strategies
Excellent problem-solving and troubleshooting abilities
Strong verbal and written communication skills for both technical and non-technical audiences
Ability to manage multiple projects and prioritize tasks effectively
Self-motivated with a proactive approach to continuous improvement
Bonus Points For
Experience using Power BI or other business intelligence tools
Familiarity with self-service data analytics tools such as Alteryx
Familiarity with project management tools such as Smartsheets
Desired Characteristics
Strategic thinker with a proactive, problem-solving mindset
Comfortable navigating ambiguity and change
Strong interpersonal and cross-functional collaboration skills
High degree of initiative, ownership, and accountability
Ability to communicate complex concepts clearly and effectively
Benefits
Robust benefit package that includes medical, dental, and vision that start on date of hire
Paid Time Off, to include vacation, sick, holidays, and floating holidays
401(k) plan with employer match
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
Tuition Reimbursement Program
Voluntary benefits, to include but not limited to Legal and Pet Discounts
Employee Assistance Program (available at no cost to you)
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
Community Give-Back initiatives
Culture that focuses on employee development initiatives
Benefits – How We Will Take Care of You
Robust benefit package that includes medical, dental, and vision that start on date of hire
Paid Time Off, to include vacation, sick, holidays, and floating holidays
401(k) plan with employer match
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
Tuition Reimbursement Program
Voluntary benefits, to include but not limited to Legal and Pet Discounts
Employee Assistance Program (available at no cost to you)
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
Community Give-Back initiatives
Culture that focuses on employee development initiatives
Join Us At PrePass, our mission drives us. We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Non-profit Organizations and Primary and Secondary Education
Referrals increase your chances of interviewing at PrePass by 2x
Get notified about new Human Resources Analyst jobs in
Phoenix, AZ .
Ready to help move the transportation industry forward? Join us and let's drive progress—together.
#J-18808-Ljbffr
About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day. That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
About The Role We're looking for an experienced and detail-oriented Onboarding Analyst to lead strategic onboarding projects for our clients. In this role, you'll collaborate closely with finance, operations, sales, and customer success teams to design and execute tailored onboarding strategies. You'll manage large-scale projects, analyze complex data, and ensure seamless integration of our solutions. This is a hybrid position based out of our Phoenix, AZ office.
Essential Responsibilities Project Management & Implementation Strategy
Lead end-to-end client onboarding initiatives with a focus on delivering a premium, white-glove experience for clients
Identify process improvements to streamline onboarding workflows and reduce time-to-value
Collaborate with cross-functional teams to design scalable, client-centric onboarding strategies tailored to unique business needs
Maintain onboarding playbooks, templates, and best practices to ensure consistency and excellence
Serve as the primary point of contact during onboarding, ensuring clear communication, proactive issue resolution, and high client satisfaction
Monitor onboarding performance metrics and continuously refine strategies based on feedback and outcomes
Facilitate training and enablement sessions to empower clients and ensure successful adoption of PrePass solutions
Technical Collaboration & QA
Partner with development teams to provide input on software enhancements and bug fixes
Document implementation processes, workflows, and configurations for future reference
Troubleshooting & Continuous Improvement
Proactively identify and resolve issues during the implementation process
Participate in post-implementation reviews to gather feedback and identify areas for improvement
Stay current on industry trends, best practices, and emerging technologies in software implementation
Qualifications
Bachelor's degree
Minimum 2 years of experience in implementation, deployment, or similar roles
Proven ability to analyze large datasets and generate complex Excel spreadsheets (formulas, functions, macros)
Strong analytical skills with the ability to translate business requirements into implementation strategies
Excellent problem-solving and troubleshooting abilities
Strong verbal and written communication skills for both technical and non-technical audiences
Ability to manage multiple projects and prioritize tasks effectively
Self-motivated with a proactive approach to continuous improvement
Bonus Points For
Experience using Power BI or other business intelligence tools
Familiarity with self-service data analytics tools such as Alteryx
Familiarity with project management tools such as Smartsheets
Desired Characteristics
Strategic thinker with a proactive, problem-solving mindset
Comfortable navigating ambiguity and change
Strong interpersonal and cross-functional collaboration skills
High degree of initiative, ownership, and accountability
Ability to communicate complex concepts clearly and effectively
Benefits
Robust benefit package that includes medical, dental, and vision that start on date of hire
Paid Time Off, to include vacation, sick, holidays, and floating holidays
401(k) plan with employer match
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
Tuition Reimbursement Program
Voluntary benefits, to include but not limited to Legal and Pet Discounts
Employee Assistance Program (available at no cost to you)
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
Community Give-Back initiatives
Culture that focuses on employee development initiatives
Benefits – How We Will Take Care of You
Robust benefit package that includes medical, dental, and vision that start on date of hire
Paid Time Off, to include vacation, sick, holidays, and floating holidays
401(k) plan with employer match
Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
Tuition Reimbursement Program
Voluntary benefits, to include but not limited to Legal and Pet Discounts
Employee Assistance Program (available at no cost to you)
Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
Community Give-Back initiatives
Culture that focuses on employee development initiatives
Join Us At PrePass, our mission drives us. We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Non-profit Organizations and Primary and Secondary Education
Referrals increase your chances of interviewing at PrePass by 2x
Get notified about new Human Resources Analyst jobs in
Phoenix, AZ .
Ready to help move the transportation industry forward? Join us and let's drive progress—together.
#J-18808-Ljbffr