NCR Atleos
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self‑service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list. Location & Shift
Support Center Representative
– Frisco, TX 2nd Shift (1:00 pm to 10:00 pm) Essential Duties and Responsibilities
Understand the current state of ATMs to fully diagnose problems for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues. Create, review and close tickets and maintain accurate customer records. Answer inbound calls from clients, customers, and external vendors. Follow call tree to accurately transfer calls to the appropriate department based on the caller’s condition. Provide efficient productivity and superior quality service while working in a fast‑paced environment. Handle Regulation E/Card Trace calls from customers. Make outbound calls to clients, customers, and external vendors. Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site. Work multiple systems simultaneously. Handle internal/external reports and status updates. Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements. Follow up on open investigations to ensure smooth handling and accurate closure. Assume special projects as required by management. Act as escalation liaison between service vendor and support center. Work on escalating service calls open for over 24 hours. Work on major ATM reporting. Systems Involved
Microsoft Office ADP Self‑Service CORE Device Manager Windows XP Operating Systems Education, Experience & Requirements
Preferred: Bachelor’s degree. Required: High School diploma or equivalent. Required: 1‑year prior customer service/call center work experience, preferably in a technical environment. Preferred: Previous handling of inbound and outbound call center phones. Experience with Windows XP operating systems and proficiency in MS Outlook, Word, and Excel. Typing speed of at least 50 WPM. Independent decision‑making skills. Availability for various shifts, including days, evenings, weekends, and holidays. Must successfully pass all applicable background screening tests. Offers of employment are conditional upon passage of screening criteria applicable to the job. Full Time Employee Benefits
Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401(k) EEO Statement
NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies
To all recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
#J-18808-Ljbffr
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self‑service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces list. Location & Shift
Support Center Representative
– Frisco, TX 2nd Shift (1:00 pm to 10:00 pm) Essential Duties and Responsibilities
Understand the current state of ATMs to fully diagnose problems for resolution. Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research. Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues. Create, review and close tickets and maintain accurate customer records. Answer inbound calls from clients, customers, and external vendors. Follow call tree to accurately transfer calls to the appropriate department based on the caller’s condition. Provide efficient productivity and superior quality service while working in a fast‑paced environment. Handle Regulation E/Card Trace calls from customers. Make outbound calls to clients, customers, and external vendors. Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site. Work multiple systems simultaneously. Handle internal/external reports and status updates. Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements. Follow up on open investigations to ensure smooth handling and accurate closure. Assume special projects as required by management. Act as escalation liaison between service vendor and support center. Work on escalating service calls open for over 24 hours. Work on major ATM reporting. Systems Involved
Microsoft Office ADP Self‑Service CORE Device Manager Windows XP Operating Systems Education, Experience & Requirements
Preferred: Bachelor’s degree. Required: High School diploma or equivalent. Required: 1‑year prior customer service/call center work experience, preferably in a technical environment. Preferred: Previous handling of inbound and outbound call center phones. Experience with Windows XP operating systems and proficiency in MS Outlook, Word, and Excel. Typing speed of at least 50 WPM. Independent decision‑making skills. Availability for various shifts, including days, evenings, weekends, and holidays. Must successfully pass all applicable background screening tests. Offers of employment are conditional upon passage of screening criteria applicable to the job. Full Time Employee Benefits
Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401(k) EEO Statement
NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job‑related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies
To all recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
#J-18808-Ljbffr