LILT AI
Join to apply for the
Production Strategist
role at
LILT AI About LILT AI is changing how the world communicates — and LILT is leading that transformation. We are on a mission to make the world\'s information accessible to everyone, regardless of language. We use AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower teammates with leading tools, global collaboration, and growth opportunities. Our company virtues are: Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1. We are trusted by Intel, Canva, the U.S. Department of Defense, the U.S. Air Force, ASICS, and hundreds of global enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we are building a category-defining company in a $50B+ global translation market being redefined by AI. The Production Team at LILT LILT’s Production Team is a global workforce spanning four continents, focused on localization and making information accessible to all. The team covers project management, customer onboarding and program management, quality, and talent management, working with some of the world\'s largest organizations. You will have access to leading tools, collaborative teammates, and opportunities to make a real impact. Where You\'ll Work Get the best of both worlds: dynamic in-office energy 2–3 days a week, plus the option to work from home for the rest of the week. This combines productive collaboration with personal flexibility. You can learn more on our Careers page. This position is based in Boston or the Washington D.C. metropolitan areas. Authorization to work in the US is a precondition of employment. What You’ll Do
Join our Data Services team. As a Strategist, you will provide expertise, consultation, and best-practice approaches to LILT partners and customers, helping them successfully launch and scale complex data annotation and AI training programs. You will collaborate with customer stakeholders and internal teams—including solutions architects, engineers, product managers, annotators, quality specialists, and project managers—to design and maintain an optimal program management framework for high-quality data delivery. As a senior team member, you will be responsible for stakeholder management, risk management, process design, and performance tracking across large-scale accounts. You will drive improvements in data workflows, tooling, and quality systems to meet customer KPIs and SLAs, and identify opportunities for efficiency and scale. Key Responsibilities
Consult with Enterprise customers to understand data needs for AI/ML projects and align on KPIs (e.g., data quality, turnaround time, throughput) and SLAs. Lead implementation of processes and systems to meet customer requirements, including data collection, annotation workflows, quality control, billing, and delivery. Ensure effective application of standardized procedures to annotation and labeling workflows. Manage program risks by identifying potential delivery or quality issues early, communicating with stakeholders, and defining mitigation plans. Lead new customer onboarding, ensuring accelerated “time to first dataset” delivery. Scope and price new data services, including proposing SLAs for annotation speed, accuracy, and quality review cycles. Provide real-time in-region support for customers on critical data operations and strategic initiatives. Drive continuous improvement, including remediating quality issues, improving tooling, or refining annotation guidelines. Track and measure account performance against KPIs, such as dataset quality, delivery timelines, customer SLAs, and issue resolution time. Direct and prioritize tasks for production resources to meet and exceed KPIs. Report on data services metrics, highlight trends, and address shortfalls with action plans. Communicate with customer contacts, annotation teams, engineers, and internal stakeholders; lead root cause analysis and corrective actions for escalations; conduct post-mortems to drive future improvements. Skills And Experience
8+ years’ related experience managing Enterprise-level localization programs for large technology companies. Customer onboarding experience. Ability to develop and lead large-scale localization programs autonomously and by mobilizing a team of resources. Experience in risk management, RCA and CAPA procedures as they apply to Enterprise programs. Excellent client-facing and internal communication skills. Strong organizational skills with meticulous attention to detail and multitasking ability. Analytical and structured problem-solving abilities. Ability to meet deadlines and work under pressure. Benefits
Compensation: market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays. Medical benefits: medical, dental, and vision insurance, plus FSA/DFSA, HSA, and commuter benefits. LILT also covers basic life insurance, short-term and long-term disability. Paid parental leave after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to customize benefits to your lifestyle. Privacy notice: Information collected as part of your application is subject to LILT\'s Privacy Policy at https://lilt.com/legal/privacy. LILT is an equal opportunity employer. We do not discriminate on any protected status and are committed to fair employment practices. Our Story Our founders, Spence and John, met at Google while working on Google Translate. As researchers at Stanford and Berkeley, they focused on language technology to make information accessible to everyone. They left Google to build something better, and LILT was born. Since 2015, LILT has focused on machine translation quality for enterprise, investing in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and demand growing, we are just beginning the next phase of LILT\'s journey. Our Tech What Sets Our Platform Apart Brand-aware AI that learns your voice, tone, and terminology to ensure translations are accurate and consistent. Agentic AI workflows that automate the entire translation process from content ingestion to quality review and publishing. 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation. Human-in-the-loop reviews via a global network of professional linguists for high-impact content requiring expert review. LILT in the News Featured in The Software Report\’s Top 100 Software Companies. LILT appears on the Inc. 5000 List. LILT holds multiple patents powering AI and language models. Check all news on our website. Equal opportunity and AI in hiring: We are committed to fair employment practices. Our hiring process may include AI-assisted tools to evaluate applications, with human oversight for final decisions. If you require accommodation or wish to opt out of AI tools, contact recruiting@lilt.com.
#J-18808-Ljbffr
Production Strategist
role at
LILT AI About LILT AI is changing how the world communicates — and LILT is leading that transformation. We are on a mission to make the world\'s information accessible to everyone, regardless of language. We use AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower teammates with leading tools, global collaboration, and growth opportunities. Our company virtues are: Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1. We are trusted by Intel, Canva, the U.S. Department of Defense, the U.S. Air Force, ASICS, and hundreds of global enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we are building a category-defining company in a $50B+ global translation market being redefined by AI. The Production Team at LILT LILT’s Production Team is a global workforce spanning four continents, focused on localization and making information accessible to all. The team covers project management, customer onboarding and program management, quality, and talent management, working with some of the world\'s largest organizations. You will have access to leading tools, collaborative teammates, and opportunities to make a real impact. Where You\'ll Work Get the best of both worlds: dynamic in-office energy 2–3 days a week, plus the option to work from home for the rest of the week. This combines productive collaboration with personal flexibility. You can learn more on our Careers page. This position is based in Boston or the Washington D.C. metropolitan areas. Authorization to work in the US is a precondition of employment. What You’ll Do
Join our Data Services team. As a Strategist, you will provide expertise, consultation, and best-practice approaches to LILT partners and customers, helping them successfully launch and scale complex data annotation and AI training programs. You will collaborate with customer stakeholders and internal teams—including solutions architects, engineers, product managers, annotators, quality specialists, and project managers—to design and maintain an optimal program management framework for high-quality data delivery. As a senior team member, you will be responsible for stakeholder management, risk management, process design, and performance tracking across large-scale accounts. You will drive improvements in data workflows, tooling, and quality systems to meet customer KPIs and SLAs, and identify opportunities for efficiency and scale. Key Responsibilities
Consult with Enterprise customers to understand data needs for AI/ML projects and align on KPIs (e.g., data quality, turnaround time, throughput) and SLAs. Lead implementation of processes and systems to meet customer requirements, including data collection, annotation workflows, quality control, billing, and delivery. Ensure effective application of standardized procedures to annotation and labeling workflows. Manage program risks by identifying potential delivery or quality issues early, communicating with stakeholders, and defining mitigation plans. Lead new customer onboarding, ensuring accelerated “time to first dataset” delivery. Scope and price new data services, including proposing SLAs for annotation speed, accuracy, and quality review cycles. Provide real-time in-region support for customers on critical data operations and strategic initiatives. Drive continuous improvement, including remediating quality issues, improving tooling, or refining annotation guidelines. Track and measure account performance against KPIs, such as dataset quality, delivery timelines, customer SLAs, and issue resolution time. Direct and prioritize tasks for production resources to meet and exceed KPIs. Report on data services metrics, highlight trends, and address shortfalls with action plans. Communicate with customer contacts, annotation teams, engineers, and internal stakeholders; lead root cause analysis and corrective actions for escalations; conduct post-mortems to drive future improvements. Skills And Experience
8+ years’ related experience managing Enterprise-level localization programs for large technology companies. Customer onboarding experience. Ability to develop and lead large-scale localization programs autonomously and by mobilizing a team of resources. Experience in risk management, RCA and CAPA procedures as they apply to Enterprise programs. Excellent client-facing and internal communication skills. Strong organizational skills with meticulous attention to detail and multitasking ability. Analytical and structured problem-solving abilities. Ability to meet deadlines and work under pressure. Benefits
Compensation: market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays. Medical benefits: medical, dental, and vision insurance, plus FSA/DFSA, HSA, and commuter benefits. LILT also covers basic life insurance, short-term and long-term disability. Paid parental leave after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to customize benefits to your lifestyle. Privacy notice: Information collected as part of your application is subject to LILT\'s Privacy Policy at https://lilt.com/legal/privacy. LILT is an equal opportunity employer. We do not discriminate on any protected status and are committed to fair employment practices. Our Story Our founders, Spence and John, met at Google while working on Google Translate. As researchers at Stanford and Berkeley, they focused on language technology to make information accessible to everyone. They left Google to build something better, and LILT was born. Since 2015, LILT has focused on machine translation quality for enterprise, investing in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and demand growing, we are just beginning the next phase of LILT\'s journey. Our Tech What Sets Our Platform Apart Brand-aware AI that learns your voice, tone, and terminology to ensure translations are accurate and consistent. Agentic AI workflows that automate the entire translation process from content ingestion to quality review and publishing. 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation. Human-in-the-loop reviews via a global network of professional linguists for high-impact content requiring expert review. LILT in the News Featured in The Software Report\’s Top 100 Software Companies. LILT appears on the Inc. 5000 List. LILT holds multiple patents powering AI and language models. Check all news on our website. Equal opportunity and AI in hiring: We are committed to fair employment practices. Our hiring process may include AI-assisted tools to evaluate applications, with human oversight for final decisions. If you require accommodation or wish to opt out of AI tools, contact recruiting@lilt.com.
#J-18808-Ljbffr