MCI
Bank Customer Service Representative (FULL-TIME & PART-TIME)
MCI, Dallas, Texas, United States, 75215
Bank Customer Service Representative (FULL-TIME & PART-TIME)
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. Position Overview We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and assist callers with products and process-related inquiries while representing some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. Position Responsibilities
Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat Listen to customers, understand their needs, and resolve customer issues Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize knowledge base and training to accurately answer customer questions Create and maintain customer CRM records with accurate call details Accurately document call resolution in appropriate systems Strictly follow client process for handling financial issues and inquiries Comply with requirements surrounding confidential information and personal information Follow all required scripts, policies, and procedures Adhere to all attendance and work schedule requirements including all scheduled training Candidate Qualifications It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Required
Must be 18 years of age High School Diploma or Equivalent Minimum of three (3) years in a call center environment Minimum of (1) year of experience in a customer service service role The ability to multi-task using multiple screens and systems while talking on the phone with customers The ability to type swiftly and accurately 30-45 Words per minute The ability to read and speak English fluently Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) Excellent organizational, written, and oral communication skills The ability to multi-task across multiple systems and screens while speak to customers Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus with a positive attitude Highly reliable with the ability to maintain regular attendance and punctuality Aptitude for issue identification and problem solving The ability to thrive in a fast-paced environment where change and ambiguity are prevalent An aptitude for conflict resolution and problem solving The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred
Associates Degree or higher is a plus Relevant experience in banking or financial services is a plus Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus Bilingual Spanish - Extremely Beneficial Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage Retirement Savings: Secure your future with retirement savings programs Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges Life Insurance: Access life insurance options to safeguard your loved ones Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI is an equal opportunities employer and welcomes applications from diverse candidates.
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We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. Position Overview We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, and assist callers with products and process-related inquiries while representing some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. Position Responsibilities
Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat Listen to customers, understand their needs, and resolve customer issues Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize knowledge base and training to accurately answer customer questions Create and maintain customer CRM records with accurate call details Accurately document call resolution in appropriate systems Strictly follow client process for handling financial issues and inquiries Comply with requirements surrounding confidential information and personal information Follow all required scripts, policies, and procedures Adhere to all attendance and work schedule requirements including all scheduled training Candidate Qualifications It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Required
Must be 18 years of age High School Diploma or Equivalent Minimum of three (3) years in a call center environment Minimum of (1) year of experience in a customer service service role The ability to multi-task using multiple screens and systems while talking on the phone with customers The ability to type swiftly and accurately 30-45 Words per minute The ability to read and speak English fluently Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint) Excellent organizational, written, and oral communication skills The ability to multi-task across multiple systems and screens while speak to customers Must be customer service oriented (empathetic, responsive, patient, and conscientious) Strong team orientation and customer focus with a positive attitude Highly reliable with the ability to maintain regular attendance and punctuality Aptitude for issue identification and problem solving The ability to thrive in a fast-paced environment where change and ambiguity are prevalent An aptitude for conflict resolution and problem solving The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred
Associates Degree or higher is a plus Relevant experience in banking or financial services is a plus Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus Bilingual Spanish - Extremely Beneficial Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage Retirement Savings: Secure your future with retirement savings programs Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges Life Insurance: Access life insurance options to safeguard your loved ones Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. MCI is an equal opportunities employer and welcomes applications from diverse candidates.
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