Planet Fitness
Overview
Join to apply for the
Shift Leader
role at
Planet Fitness 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Continue with Google Health and safety requirements and general employment information are included below. Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company based on an established culture and strong values. It is being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Shift Leader You Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Shift Leader Role
The Shift Leader is a full-time position that leads peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone® and coach team members to do the same. As our Shift Leader, you will lead peers through task completion and drive the success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team. Responsibilities include: Guiding peers to complete assigned tasks in a safe and efficient manner. Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same. Support team members with elevated member concerns.
Daily responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns during check-in. Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours to assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment.
About Your Qualifications
6-12 months of experience in a customer service environment is preferred Proven background leading others Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift. Continual communication in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness
Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Senior Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Planet Fitness by 2x
Sign in to set job alerts for “Shift Lead” roles.
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Join to apply for the
Shift Leader
role at
Planet Fitness 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Continue with Google Health and safety requirements and general employment information are included below. Who We Are
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company based on an established culture and strong values. It is being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
Who You Are
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Shift Leader You Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Shift Leader Role
The Shift Leader is a full-time position that leads peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone® and coach team members to do the same. As our Shift Leader, you will lead peers through task completion and drive the success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team. Responsibilities include: Guiding peers to complete assigned tasks in a safe and efficient manner. Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same. Support team members with elevated member concerns.
Daily responsibilities
Greet members/guests as they enter and exit the club; assist them with questions or concerns during check-in. Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospective member calls and tours to assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment.
About Your Qualifications
6-12 months of experience in a customer service environment is preferred Proven background leading others Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency
Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift. Continual communication in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness
Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Please note that certain benefits listed above are for full-time employees only
Health and Safety Requirements
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Senior Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Planet Fitness by 2x
Sign in to set job alerts for “Shift Lead” roles.
Additional related roles may appear below.
#J-18808-Ljbffr