Logo
Rob Sight Ford

Service Advisor

Rob Sight Ford, Kansas City, Missouri, United States, 64101

Save Job

Join to apply for the

Service Advisor

role at

Rob Sight Ford .

Job Type: Full-time

Compensation: $40,000.00 - $95,000.00 per year

Please send resume.

Responsibilities

Greet customers promptly

Listen to customers' needs and schedule appointments

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance based on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Set up loaner cars and verify insurance before maintenance is scheduled

Qualifications

2+ years of experience in a service advisor role (Ford preferred)

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

Dealer Track experience is a plus

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Compensation and Benefits

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

#J-18808-Ljbffr