Prosperity Bank
Bilingual Customer Service Representative (Full Time) - Plano
Prosperity Bank, Plano, Texas, us, 75086
Customer Service Representative (Full Time) - Plano
Join to apply for the
Customer Service Representative (Full Time) - Plano
role at
Prosperity Bank Customer Service Representative (Full Time) - Plano
1 week ago Be among the first 25 applicants Join to apply for the
Customer Service Representative (Full Time) - Plano
role at
Prosperity Bank External Applicants: Please apply through Prosperity Bank's Career Center at
https://www.prosperitybankusa.com/Careers .
Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Position Overview
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities
Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner. Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable. Maintain comprehensive working knowledge of all systems Update customer information during and after each call Meet personal/customer service team call handling goals Notify immediate supervisors of all problems or unusual matters Follow communication procedures, guidelines and policies
Minimum Qualifications
High school diploma or GED 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking Advanced computer skills and proficiency using multiple screens Ability to effectively read, write, and verbally communicate with customers and co-workers Maintain a professional attitude and appearance Ability to multi-task, prioritize, and manage time effectively Detail oriented
Hours: Monday - Friday 10:00am-7:00pm Rotating Saturdays: 9:00am-5:00pm
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Prosperity Bank by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Customer Service Representative - State Farm Agent Team Member
Carrollton, TX $48,000.00-$56,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Customer Service Agent (Hiring Immediately)
Entry-Level Call Center Agent (Full-Time)
Specialist Customer Experience Information US
Customer Service Representative - State Farm Agent Team Member
Richardson, TX $40,000.00-$65,000.00 4 weeks ago Work from Home - Customer Service Coordinator - Digital Operations
Entry-Level Contact Center Agent (Part-Time)
Customer Service Representative - State Farm Agent Team Member
Prosper, TX $40,000.00-$50,000.00 10 months ago Customer Relations Representative - State Farm Agent Team Member
Frisco, TX $75,000.00-$130,000.00 11 months ago Customer Service Representative I, II or Senior
Customer Service Representative - State Farm Agent Team Member
Wylie, TX $35,000.00-$40,000.00 2 months ago Entry-Level Customer Service Agent (Full-Time)
Customer Service Representative - State Farm Agent Team Member
Lewisville, TX $40,000.00-$60,000.00 10 months ago Client Service/ Call Center Representative
Customer Service Representative (Full Time) - Plano
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Customer Service Representative (Full Time) - Plano
role at
Prosperity Bank Customer Service Representative (Full Time) - Plano
1 week ago Be among the first 25 applicants Join to apply for the
Customer Service Representative (Full Time) - Plano
role at
Prosperity Bank External Applicants: Please apply through Prosperity Bank's Career Center at
https://www.prosperitybankusa.com/Careers .
Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Position Overview
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities
Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner. Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable. Maintain comprehensive working knowledge of all systems Update customer information during and after each call Meet personal/customer service team call handling goals Notify immediate supervisors of all problems or unusual matters Follow communication procedures, guidelines and policies
Minimum Qualifications
High school diploma or GED 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking Advanced computer skills and proficiency using multiple screens Ability to effectively read, write, and verbally communicate with customers and co-workers Maintain a professional attitude and appearance Ability to multi-task, prioritize, and manage time effectively Detail oriented
Hours: Monday - Friday 10:00am-7:00pm Rotating Saturdays: 9:00am-5:00pm
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Banking Referrals increase your chances of interviewing at Prosperity Bank by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Customer Service Representative - State Farm Agent Team Member
Carrollton, TX $48,000.00-$56,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Customer Service Agent (Hiring Immediately)
Entry-Level Call Center Agent (Full-Time)
Specialist Customer Experience Information US
Customer Service Representative - State Farm Agent Team Member
Richardson, TX $40,000.00-$65,000.00 4 weeks ago Work from Home - Customer Service Coordinator - Digital Operations
Entry-Level Contact Center Agent (Part-Time)
Customer Service Representative - State Farm Agent Team Member
Prosper, TX $40,000.00-$50,000.00 10 months ago Customer Relations Representative - State Farm Agent Team Member
Frisco, TX $75,000.00-$130,000.00 11 months ago Customer Service Representative I, II or Senior
Customer Service Representative - State Farm Agent Team Member
Wylie, TX $35,000.00-$40,000.00 2 months ago Entry-Level Customer Service Agent (Full-Time)
Customer Service Representative - State Farm Agent Team Member
Lewisville, TX $40,000.00-$60,000.00 10 months ago Client Service/ Call Center Representative
Customer Service Representative (Full Time) - Plano
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr