North Shore Gardens
Property Management - Resident Services Manager
North Shore Gardens, Palm Beach Gardens, Florida, United States
Property Management - Resident Services Manager
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Property Management - Resident Services Manager
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North Shore Gardens Overview
The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Managers are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience for residents. Essential Job Duties
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. Acquire a broad knowledge of the community and the surrounding area. Prepare and maintain a log of resident issues and services provided. Assist residents with resolution of lease violations under the direct supervision of the Property Manager. Prepare and deliver move-in and renewal gifts. Promote a strong sense of community and help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. Coordinate all resident events (minimum of one event per month). Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. Manage the Kingsley platform and address resident concerns within 24 hours. Greet, tour, lease to prospects, and respond to any leads that come in. Understand the needs of the resident population and property. Willingness and ability to work some evenings and weekends; act respectfully, be patient, and consistent. Flexibility and ability to manage a complex workload in varied work environments. Strong interpersonal, communication, writing and computer skills. Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing
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Join to apply for the
Property Management - Resident Services Manager
role at
North Shore Gardens Overview
The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Managers are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience for residents. Essential Job Duties
Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. Acquire a broad knowledge of the community and the surrounding area. Prepare and maintain a log of resident issues and services provided. Assist residents with resolution of lease violations under the direct supervision of the Property Manager. Prepare and deliver move-in and renewal gifts. Promote a strong sense of community and help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. Coordinate all resident events (minimum of one event per month). Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. Manage the Kingsley platform and address resident concerns within 24 hours. Greet, tour, lease to prospects, and respond to any leads that come in. Understand the needs of the resident population and property. Willingness and ability to work some evenings and weekends; act respectfully, be patient, and consistent. Flexibility and ability to manage a complex workload in varied work environments. Strong interpersonal, communication, writing and computer skills. Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing
#J-18808-Ljbffr