PAR Technology
Senior Guest Engagement Strategist
PAR Technology invites you to apply for the
Senior Guest Engagement Strategist
role, a key advisor who will design and optimize loyalty programs and guest engagement strategies for our restaurant clients. The position reports to the Senior Manager, Loyalty Strategy and involves cross‑functional collaboration with Sales, Product, Implementation, Managed Services, Customer Success, and third‑party developers.
Position Description As a strategic consultant for PAR’s restaurant customers, you will lead consulting projects focused on loyalty program design, restructuring, and optimization and broader guest engagement and digital marketing strategies. Your work will drive measurable results—such as increased participation, revenue, and profitability—across PAR’s client base.
Responsibilities
Design, restructure, and optimize loyalty programs tailored to brand needs; define KPIs, program health metrics, and engagement goals.
Track loyalty market trends and apply insights to improve program performance.
Develop engagement strategies across loyalty, CRM, and SMS channels; support segmentation, targeting, testing, and performance optimization.
Ensure campaign alignment with business goals in partnership with Managed Services.
Collaborate with Sales and Customer Success to drive product adoption; work with Implementation, Product, and Data teams on launch and feature alignment.
Coordinate with third‑party developers on loyalty and ordering integrations.
Leverage Excel and Tableau to analyze loyalty performance and growth opportunities; create executive‑level presentations to communicate recommendations.
Train internal teams on loyalty trends, frameworks, and strategies; maintain and improve playbooks, templates, and consulting materials.
Contribute thought leadership via case studies, blogs, and webinars.
What We’re Looking For
5+ years of experience in customer experience, loyalty, CRM, or digital marketing strategy.
Experience designing or implementing loyalty programs for restaurant or consumer brands.
Strong knowledge of campaign strategy, CRM, and SMS marketing.
Excellent collaboration skills with cross‑functional teams and external clients/partners.
Proficiency in:
Excel (analysis, modeling, and reporting)
PowerPoint (polished, executive‑ready presentations)
Word/Outlook (professional documentation and communication)
Strong organizational and multitasking abilities.
Exceptional presentation and communication skills—confident advising C‑level executives.
Team player with a growth mindset and willingness to take initiative.
Open to coaching, feedback, and professional development.
Additional Skills
Prior consulting or agency experience.
Familiarity with loyalty platforms such as Punchh, Paytronix, SessionM, etc.
Financial modeling and/or market research expertise.
Tableau proficiency for performance analysis and visual storytelling.
Interview Process
Phone screen with Talent Acquisition.
Video interview with the Hiring Manager (via MS Teams).
Video interview with the team (via MS Teams).
Final interview and presentation (via MS Teams).
Equal Employment Opportunity PAR is proud to provide equal employment opportunities to all applicants and employees. We comply with EEO, ADA, and all applicable laws. If you require reasonable accommodation at any stage of the hiring process, please contact accommodations@partech.com.
Compensation Salary range: $120,000 – $130,000 per year.
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Senior Guest Engagement Strategist
role, a key advisor who will design and optimize loyalty programs and guest engagement strategies for our restaurant clients. The position reports to the Senior Manager, Loyalty Strategy and involves cross‑functional collaboration with Sales, Product, Implementation, Managed Services, Customer Success, and third‑party developers.
Position Description As a strategic consultant for PAR’s restaurant customers, you will lead consulting projects focused on loyalty program design, restructuring, and optimization and broader guest engagement and digital marketing strategies. Your work will drive measurable results—such as increased participation, revenue, and profitability—across PAR’s client base.
Responsibilities
Design, restructure, and optimize loyalty programs tailored to brand needs; define KPIs, program health metrics, and engagement goals.
Track loyalty market trends and apply insights to improve program performance.
Develop engagement strategies across loyalty, CRM, and SMS channels; support segmentation, targeting, testing, and performance optimization.
Ensure campaign alignment with business goals in partnership with Managed Services.
Collaborate with Sales and Customer Success to drive product adoption; work with Implementation, Product, and Data teams on launch and feature alignment.
Coordinate with third‑party developers on loyalty and ordering integrations.
Leverage Excel and Tableau to analyze loyalty performance and growth opportunities; create executive‑level presentations to communicate recommendations.
Train internal teams on loyalty trends, frameworks, and strategies; maintain and improve playbooks, templates, and consulting materials.
Contribute thought leadership via case studies, blogs, and webinars.
What We’re Looking For
5+ years of experience in customer experience, loyalty, CRM, or digital marketing strategy.
Experience designing or implementing loyalty programs for restaurant or consumer brands.
Strong knowledge of campaign strategy, CRM, and SMS marketing.
Excellent collaboration skills with cross‑functional teams and external clients/partners.
Proficiency in:
Excel (analysis, modeling, and reporting)
PowerPoint (polished, executive‑ready presentations)
Word/Outlook (professional documentation and communication)
Strong organizational and multitasking abilities.
Exceptional presentation and communication skills—confident advising C‑level executives.
Team player with a growth mindset and willingness to take initiative.
Open to coaching, feedback, and professional development.
Additional Skills
Prior consulting or agency experience.
Familiarity with loyalty platforms such as Punchh, Paytronix, SessionM, etc.
Financial modeling and/or market research expertise.
Tableau proficiency for performance analysis and visual storytelling.
Interview Process
Phone screen with Talent Acquisition.
Video interview with the Hiring Manager (via MS Teams).
Video interview with the team (via MS Teams).
Final interview and presentation (via MS Teams).
Equal Employment Opportunity PAR is proud to provide equal employment opportunities to all applicants and employees. We comply with EEO, ADA, and all applicable laws. If you require reasonable accommodation at any stage of the hiring process, please contact accommodations@partech.com.
Compensation Salary range: $120,000 – $130,000 per year.
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