Caribou Coffee & Einstein Bros Bagels
Overview
Position Overview:
The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities
Demonstrates mastery of the doing of Team Member responsibilities with enthusiasm and excellence Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen Think strategically about maximizing product sales and waste management Demonstrates total store vision and takes ownership of the look and feel of the store Knowledgeable about the deployment for the day, and the roles and responsibilities associated Consistently leverages effective communication on the floor during the shift Sees the needs of the team and guest and addresses situations before they become problematic Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks Takes ownership not only for the current shift, but also the shift that follows Responsible for ensuring that the team is executing standard operating procedures and quality standards correctly and consistently Coaches and gives feedback to Team Members to ensure they are bringing their best doing and being to their role Trains team on role responsibilities, product knowledge and promotional items Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned Actively develops Team Members and engages in conversations about career and professional growth Supports core values: Do you want to keep it as "Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love"? (Retain core value phrases as text) Takes ownership for impact on others and manages how they show up Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty Remains resilient under pressure and maintains calm in critical moments Brings joyfulness to leading the team, serving guests and being a community member Seeks to be of service and create success for others Brings enthusiasm and curiosity to being a subject matter expert and helping others grow Demonstrates humility and curiosity to lead a diverse group and shows eagerness to grow Provides constructive feedback and aims to make a difference by coaching the team toward commitment Takes ownership for a positive impact on others Promotes an inclusive and inspiring culture on every shift with every team member Takes responsibility for personal development and actively seeks feedback and growth opportunities Skills and Qualifications
Required: At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age Preferred: High school diploma or GED equivalent A valid driver’s license and reliable transportation Physical and Other Requirements
Physical Requirements:
The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Address: 3354 Rice Street, Little Canada, Minnesota 55126 Compensation
Compensation Range:
$12.75 - $21.25 per hour Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours, which may be accomplished with or without reasonable accommodations. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand: Caribou Coffee
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Position Overview:
The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift. Core Responsibilities
Demonstrates mastery of the doing of Team Member responsibilities with enthusiasm and excellence Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen Think strategically about maximizing product sales and waste management Demonstrates total store vision and takes ownership of the look and feel of the store Knowledgeable about the deployment for the day, and the roles and responsibilities associated Consistently leverages effective communication on the floor during the shift Sees the needs of the team and guest and addresses situations before they become problematic Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks Takes ownership not only for the current shift, but also the shift that follows Responsible for ensuring that the team is executing standard operating procedures and quality standards correctly and consistently Coaches and gives feedback to Team Members to ensure they are bringing their best doing and being to their role Trains team on role responsibilities, product knowledge and promotional items Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned Actively develops Team Members and engages in conversations about career and professional growth Supports core values: Do you want to keep it as "Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love"? (Retain core value phrases as text) Takes ownership for impact on others and manages how they show up Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty Remains resilient under pressure and maintains calm in critical moments Brings joyfulness to leading the team, serving guests and being a community member Seeks to be of service and create success for others Brings enthusiasm and curiosity to being a subject matter expert and helping others grow Demonstrates humility and curiosity to lead a diverse group and shows eagerness to grow Provides constructive feedback and aims to make a difference by coaching the team toward commitment Takes ownership for a positive impact on others Promotes an inclusive and inspiring culture on every shift with every team member Takes responsibility for personal development and actively seeks feedback and growth opportunities Skills and Qualifications
Required: At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age Preferred: High school diploma or GED equivalent A valid driver’s license and reliable transportation Physical and Other Requirements
Physical Requirements:
The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Address: 3354 Rice Street, Little Canada, Minnesota 55126 Compensation
Compensation Range:
$12.75 - $21.25 per hour Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours, which may be accomplished with or without reasonable accommodations. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand: Caribou Coffee
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