Authentic Brands Group
Associate Manager - Ecommerce & Product Operations
Authentic Brands Group, New York, New York, us, 10261
Associate Manager - Ecommerce & Product Operations
Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best‑in‑class partners to optimize long‑term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000‑plus freestanding stores, shop‑in‑shops and 400,000 points of sale.
Why Authentic You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go‑getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles, Miami, Toronto, Mexico City, London and Shanghai.
Position Overview The Associate Manager, Ecommerce & Product Operations, is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximise sales performance.
More than just day‑to‑day operations, this position shapes how our brands succeed in the digital space. You’ll collaborate with cross‑functional teams—including merchandising, marketing, operations and technology—to drive innovation at the intersection of product data and commerce.
If you’re ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.
Key Responsibilities Product Information Management (PIM)
Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
Collaborate with merchandising, marketing and operations teams to standardise product attributes and enhance product discoverability.
Monitor data quality and implement corrections to support seamless customer experiences.
Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved.
Test Product Setup
Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
Partner with development and QA teams to ensure accurate display, pricing and functionality before product launches.
Document and troubleshoot issues during product testing phases.
Middleware & Dropship Troubleshooting
Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
Diagnose and resolve order flow issues, product sync discrepancies and fulfilment challenges.
Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimise downtime.
Act as additional merchandising support during peak periods with promo and product setup and QA.
Help to standardise business rules across all brands (alt‑text naming convention, metafield value names, etc.).
Manage employee discount programmes and support promo engine roadmap.
Constantly QA front‑end for merchandising opportunities such as filter use, collection exposure and navigation updates.
Qualifications
2–4 years of experience in ecommerce operations, digital merchandising or product data management.
Hands‑on experience with PIM systems, ecommerce platforms (e.g. Shopify, Magento, BigCommerce or similar) and middleware integrations.
Strong analytical and problem‑solving skills with attention to detail.
Excellent communication skills with the ability to collaborate across cross‑functional teams.
Proficiency in Excel/Google Sheets; experience with SQL or data‑visualisation tools is a plus.
Success Factors
Ability to balance day‑to‑day troubleshooting with long‑term process improvement.
Comfortable working in a fast‑paced environment with evolving priorities.
Demonstrated ownership of ecommerce product data integrity and system reliability.
Primary Location Salary Range $75,000 - $85,000
Equal‑Opportunity Employer Statement Authentic is an equal‑opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status or any other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com.
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Why Authentic You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go‑getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles, Miami, Toronto, Mexico City, London and Shanghai.
Position Overview The Associate Manager, Ecommerce & Product Operations, is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximise sales performance.
More than just day‑to‑day operations, this position shapes how our brands succeed in the digital space. You’ll collaborate with cross‑functional teams—including merchandising, marketing, operations and technology—to drive innovation at the intersection of product data and commerce.
If you’re ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.
Key Responsibilities Product Information Management (PIM)
Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
Collaborate with merchandising, marketing and operations teams to standardise product attributes and enhance product discoverability.
Monitor data quality and implement corrections to support seamless customer experiences.
Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved.
Test Product Setup
Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
Partner with development and QA teams to ensure accurate display, pricing and functionality before product launches.
Document and troubleshoot issues during product testing phases.
Middleware & Dropship Troubleshooting
Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
Diagnose and resolve order flow issues, product sync discrepancies and fulfilment challenges.
Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimise downtime.
Act as additional merchandising support during peak periods with promo and product setup and QA.
Help to standardise business rules across all brands (alt‑text naming convention, metafield value names, etc.).
Manage employee discount programmes and support promo engine roadmap.
Constantly QA front‑end for merchandising opportunities such as filter use, collection exposure and navigation updates.
Qualifications
2–4 years of experience in ecommerce operations, digital merchandising or product data management.
Hands‑on experience with PIM systems, ecommerce platforms (e.g. Shopify, Magento, BigCommerce or similar) and middleware integrations.
Strong analytical and problem‑solving skills with attention to detail.
Excellent communication skills with the ability to collaborate across cross‑functional teams.
Proficiency in Excel/Google Sheets; experience with SQL or data‑visualisation tools is a plus.
Success Factors
Ability to balance day‑to‑day troubleshooting with long‑term process improvement.
Comfortable working in a fast‑paced environment with evolving priorities.
Demonstrated ownership of ecommerce product data integrity and system reliability.
Primary Location Salary Range $75,000 - $85,000
Equal‑Opportunity Employer Statement Authentic is an equal‑opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status or any other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com.
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