Highgate
Operations Manager
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Operations Manager
role at
Highgate
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location Residence Inn Ohare / Rosemont, 7101 Chestnut St, Rosemont, IL 60018
Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist in the Front Office with managing the Front Office operation, in addition to providing support to other departments in the hotel (F&B, Housekeeping, and Engineering)
Provide a strong lobby presence to assist front desk agents and guests
Provide all aspects of shift coverage in F&B operations as needed
Balance the hotel room type inventory
Ensure all areas of the lobby and F&B operations are functioning to Paramount standards (e.g., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
Monitor and action Nor 1 upsell program
Handle guests’ special requests and customer complaints during the shift
Perform all other front desk duties and responsibilities
Investigate and handle complaints, disturbances, emergencies, etc. during shift
Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
Coach, train, counsel hourly associates and administer discipline as needed
Perform some Night Audit functions, able to review all Night Audit-related functions, and able to produce Night Audit reports
Prepare, copy, and distribute reports as required
Handle special guest requests
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
Attend all hotel-required meetings and trainings
Participate in M.O.D. coverage as required
Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
Previous supervisory responsibilities
Must be proficient in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by manager
Referrals increase your chances of interviewing at Highgate by 2x
Get notified about new Operations Manager jobs in
Rosemont, IL .
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Operations Manager
role at
Highgate
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location Residence Inn Ohare / Rosemont, 7101 Chestnut St, Rosemont, IL 60018
Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist in the Front Office with managing the Front Office operation, in addition to providing support to other departments in the hotel (F&B, Housekeeping, and Engineering)
Provide a strong lobby presence to assist front desk agents and guests
Provide all aspects of shift coverage in F&B operations as needed
Balance the hotel room type inventory
Ensure all areas of the lobby and F&B operations are functioning to Paramount standards (e.g., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
Monitor and action Nor 1 upsell program
Handle guests’ special requests and customer complaints during the shift
Perform all other front desk duties and responsibilities
Investigate and handle complaints, disturbances, emergencies, etc. during shift
Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
Coach, train, counsel hourly associates and administer discipline as needed
Perform some Night Audit functions, able to review all Night Audit-related functions, and able to produce Night Audit reports
Prepare, copy, and distribute reports as required
Handle special guest requests
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency
Attend all hotel-required meetings and trainings
Participate in M.O.D. coverage as required
Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
Previous supervisory responsibilities
Must be proficient in Windows, Company approved spreadsheets and word processing
Long hours sometimes required
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by manager
Referrals increase your chances of interviewing at Highgate by 2x
Get notified about new Operations Manager jobs in
Rosemont, IL .
#J-18808-Ljbffr