Harbour Dental Care
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Dental Office Manager
role at
Harbour Dental Care
Position Summary We are seeking an experienced and highly organized
Dental Office Manager
with a strong background in
treatment planning
to join our growing dental practice. The ideal candidate will be responsible for overseeing daily administrative operations, ensuring efficient patient flow, and coordinating treatment plans that support optimal patient care and case acceptance.
This position requires leadership, excellent communication skills, a deep understanding of dental procedures and insurance policies, and the ability to manage both staff and patient relations effectively.
Key Responsibilities Office Management
Oversee daily operations of the dental office, including scheduling, patient intake, and front desk duties.
Supervise and train administrative staff to ensure high performance and excellent customer service.
Monitor office workflows to ensure efficiency and compliance with practice policies and regulations.
Manage inventory and order dental and office supplies as needed.
Maintain and update patient records in compliance with HIPAA regulations.
Treatment Planning & Case Presentation
Collaborate with dentists to create and present comprehensive treatment plans tailored to each patient’s needs.
Clearly explain treatment options, procedures, costs, and timelines to patients.
Coordinate financial arrangements, including insurance verification, pre-authorizations, and patient payment plans.
Follow up with patients to schedule treatment and ensure continuity of care.
Financial & Insurance Coordination
Handle billing and collections, insurance claims, and appeals.
Track accounts receivable and ensure timely patient payments.
Generate financial and operational reports for management review.
Patient Relations
Foster a welcoming and supportive environment for all patients.
Address and resolve patient complaints or concerns promptly and professionally.
Ensure a positive patient experience from the first call to post-treatment follow-up.
Qualifications
Minimum of 3 years
of experience in dental office management or administrative leadership.
Proven experience with
treatment planning
and
case presentation .
Strong knowledge of dental terminology, procedures, and insurance plans (PPO, HMO, Medicaid, etc).
Knowledge of dental coding (CDT codes) and billing best practices.
Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
Excellent leadership, communication, and customer service skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
High school diploma or equivalent required; Associate or Bachelor's degree in business, healthcare administration, or related field.
Compensation & Benefits
Bonus opportunities
Paid time off and holidays
Health benefits (medical/dental/vision)
401(k) plan
COMPENSATION: $60,000 - $67,000/year
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Dental Office Manager
role at
Harbour Dental Care
Position Summary We are seeking an experienced and highly organized
Dental Office Manager
with a strong background in
treatment planning
to join our growing dental practice. The ideal candidate will be responsible for overseeing daily administrative operations, ensuring efficient patient flow, and coordinating treatment plans that support optimal patient care and case acceptance.
This position requires leadership, excellent communication skills, a deep understanding of dental procedures and insurance policies, and the ability to manage both staff and patient relations effectively.
Key Responsibilities Office Management
Oversee daily operations of the dental office, including scheduling, patient intake, and front desk duties.
Supervise and train administrative staff to ensure high performance and excellent customer service.
Monitor office workflows to ensure efficiency and compliance with practice policies and regulations.
Manage inventory and order dental and office supplies as needed.
Maintain and update patient records in compliance with HIPAA regulations.
Treatment Planning & Case Presentation
Collaborate with dentists to create and present comprehensive treatment plans tailored to each patient’s needs.
Clearly explain treatment options, procedures, costs, and timelines to patients.
Coordinate financial arrangements, including insurance verification, pre-authorizations, and patient payment plans.
Follow up with patients to schedule treatment and ensure continuity of care.
Financial & Insurance Coordination
Handle billing and collections, insurance claims, and appeals.
Track accounts receivable and ensure timely patient payments.
Generate financial and operational reports for management review.
Patient Relations
Foster a welcoming and supportive environment for all patients.
Address and resolve patient complaints or concerns promptly and professionally.
Ensure a positive patient experience from the first call to post-treatment follow-up.
Qualifications
Minimum of 3 years
of experience in dental office management or administrative leadership.
Proven experience with
treatment planning
and
case presentation .
Strong knowledge of dental terminology, procedures, and insurance plans (PPO, HMO, Medicaid, etc).
Knowledge of dental coding (CDT codes) and billing best practices.
Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
Excellent leadership, communication, and customer service skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
High school diploma or equivalent required; Associate or Bachelor's degree in business, healthcare administration, or related field.
Compensation & Benefits
Bonus opportunities
Paid time off and holidays
Health benefits (medical/dental/vision)
401(k) plan
COMPENSATION: $60,000 - $67,000/year
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