Cardinalheating
Customer Service Representative Kirkland, Washington
Cardinalheating, Kirkland, Washington, United States, 98034
Overview
Join Our Team at Cardinal Heating and Air Conditioning in Kirkland, WA! At Cardinal Heating and Air Conditioning, with over 30 years of excellence in the HVAC industry, you’ll join a supportive, close-knit team where your contributions are valued, and growth opportunities abound. We’re committed to fostering your success and providing a work environment that prioritizes professional development, recognition, and a strong sense of teamwork. What We Offer
401(k) match Health, dental, and vision insurance Health Savings Account (HSA) Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) Referral program Professional Development
Technical, customer service, and safety training (including CPR certification) Vendor-sponsored certifications Employee Support & Recognition
Flexible time-off requests with 48 hours’ notice Employee recognition programs Position
Customer Service Representative Job Purpose:
Deliver outstanding customer service by assisting clients with inquiries, scheduling, and follow-ups. Represent Cardinal Heating and Air Conditioning as a key contact point for customer satisfaction, while ensuring service technicians are effectively supported. Key Responsibilities
Answer customer calls and respond to inquiries with professionalism and efficiency. Schedule service appointments and coordinate dispatching for service technicians. Maintain detailed records of customer interactions, service requests, and resolutions. Communicate effectively with service technicians to ensure timely and accurate service delivery. Assist with follow-ups, including confirming appointments and addressing customer feedback. Manage customer accounts, update contact information, and process payments. Resolve customer concerns promptly, ensuring a positive resolution and satisfaction. Monitor and adhere to call center performance metrics, including response time, resolution time, and customer satisfaction scores. Job Requirements
Prior experience as dispatcher or a related field. Proficiency with Service Titan software is a must. Familiarity with call center operations and understanding of metrics (e.g., call handling time, customer satisfaction) is a plus. Excellent verbal and written communication skills. Ability to handle multiple tasks in a fast-paced environment. Strong problem-solving skills and a customer-focused mindset. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Positive, professional demeanor and willingness to adapt to team needs. Join Cardinal Heating and Air Conditioning today and become an integral part of our team, delivering exceptional service to our valued customers! Job Type:
Full-time Pay:
$21.00 - $25.00 per hour Compensation & Schedule
401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: Day shift, Monday to Friday, Morning shift Application Details
Application Question(s): Do you have service titan experience? Experience: CSR/Dispatcher: 2 years (Preferred) Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Cardinal Heating & Air’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Join Our Team at Cardinal Heating and Air Conditioning in Kirkland, WA! At Cardinal Heating and Air Conditioning, with over 30 years of excellence in the HVAC industry, you’ll join a supportive, close-knit team where your contributions are valued, and growth opportunities abound. We’re committed to fostering your success and providing a work environment that prioritizes professional development, recognition, and a strong sense of teamwork. What We Offer
401(k) match Health, dental, and vision insurance Health Savings Account (HSA) Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) Referral program Professional Development
Technical, customer service, and safety training (including CPR certification) Vendor-sponsored certifications Employee Support & Recognition
Flexible time-off requests with 48 hours’ notice Employee recognition programs Position
Customer Service Representative Job Purpose:
Deliver outstanding customer service by assisting clients with inquiries, scheduling, and follow-ups. Represent Cardinal Heating and Air Conditioning as a key contact point for customer satisfaction, while ensuring service technicians are effectively supported. Key Responsibilities
Answer customer calls and respond to inquiries with professionalism and efficiency. Schedule service appointments and coordinate dispatching for service technicians. Maintain detailed records of customer interactions, service requests, and resolutions. Communicate effectively with service technicians to ensure timely and accurate service delivery. Assist with follow-ups, including confirming appointments and addressing customer feedback. Manage customer accounts, update contact information, and process payments. Resolve customer concerns promptly, ensuring a positive resolution and satisfaction. Monitor and adhere to call center performance metrics, including response time, resolution time, and customer satisfaction scores. Job Requirements
Prior experience as dispatcher or a related field. Proficiency with Service Titan software is a must. Familiarity with call center operations and understanding of metrics (e.g., call handling time, customer satisfaction) is a plus. Excellent verbal and written communication skills. Ability to handle multiple tasks in a fast-paced environment. Strong problem-solving skills and a customer-focused mindset. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Positive, professional demeanor and willingness to adapt to team needs. Join Cardinal Heating and Air Conditioning today and become an integral part of our team, delivering exceptional service to our valued customers! Job Type:
Full-time Pay:
$21.00 - $25.00 per hour Compensation & Schedule
401(k) 401(k) matching Health insurance Paid time off Vision insurance Schedule: Day shift, Monday to Friday, Morning shift Application Details
Application Question(s): Do you have service titan experience? Experience: CSR/Dispatcher: 2 years (Preferred) Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Cardinal Heating & Air’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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