Securitas Security Services USA, Inc.
Securitas Security Services USA, Inc. provided pay range
This range is provided by Securitas Security Services USA, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $95,000.00/yr Direct message the job poster from Securitas Security Services USA, Inc. Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting‑edge technology with outstanding service. Security Operations Center (SOC) Operations Manager – Plano, TX
We are seeking an experienced
Security Operations Center (SOC) Operations Manager
to lead daily operations at our
Plano, TX
client facility. This role manages SOC staff, ensures adherence to procedures and service levels, and serves as the first point of escalation for incidents, alarms, and operational issues. Responsibilities
Supervise daily SOC operations, ensuring compliance with policies, procedures, and service-level agreements. Monitor and coordinate activities of GSOC operators/analysts, providing real‑time guidance and support. Serve as the primary escalation point for incidents, alarms, and emergency events. Ensure accurate logging, documentation, and reporting of incidents and operational activities. Develop and deliver training, coaching, and performance feedback to GSOC staff. Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness. Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents. Contribute to the development and refinement of SOC standard operating procedures (SOPs). Prepare and present operational reports, performance metrics, and after-action reviews to leadership. Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes. Qualifications
Associate or bachelor’s degree in security management, Criminal Justice, Information Technology, or related field (or equivalent experience). Must have 3+ years of Lenel and/or Milestone experience 3–5 years of experience in a security operation or SOC environment, with at least 4+ years in a supervisory or lead role. Strong knowledge of SOC functions, including monitoring, incident response, escalation protocols, and crisis management. Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms). Excellent written and verbal communication skills. Proven ability to lead teams in a high-stress, fast-paced environment. Strong analytical, decision-making, and problem‑solving skills. Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation. Leadership and team motivation. Operational awareness and attention to detail. Crisis management and decision-making. Strong interpersonal and communication skills. Adaptability and accountability. Compensation and Benefits
✔
Competitive Salary:
$80,000 - $95,000 annually ✔ Medical, dental, vision, and life insurance ✔ 401K with company matching ✔ Career Growth: Continuous training and leadership development programs. ✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team. Ready to make an impact? At Securitas, we don’t just support your career growth—we celebrate it. If you’re ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career. Company Website: https://www.securitasinc.com Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Seniority level
Associate Employment type
Full-time Job function
Management, Strategy/Planning, and Administrative Industries
Security and Investigations
#J-18808-Ljbffr
This range is provided by Securitas Security Services USA, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $95,000.00/yr Direct message the job poster from Securitas Security Services USA, Inc. Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting‑edge technology with outstanding service. Security Operations Center (SOC) Operations Manager – Plano, TX
We are seeking an experienced
Security Operations Center (SOC) Operations Manager
to lead daily operations at our
Plano, TX
client facility. This role manages SOC staff, ensures adherence to procedures and service levels, and serves as the first point of escalation for incidents, alarms, and operational issues. Responsibilities
Supervise daily SOC operations, ensuring compliance with policies, procedures, and service-level agreements. Monitor and coordinate activities of GSOC operators/analysts, providing real‑time guidance and support. Serve as the primary escalation point for incidents, alarms, and emergency events. Ensure accurate logging, documentation, and reporting of incidents and operational activities. Develop and deliver training, coaching, and performance feedback to GSOC staff. Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness. Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents. Contribute to the development and refinement of SOC standard operating procedures (SOPs). Prepare and present operational reports, performance metrics, and after-action reviews to leadership. Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes. Qualifications
Associate or bachelor’s degree in security management, Criminal Justice, Information Technology, or related field (or equivalent experience). Must have 3+ years of Lenel and/or Milestone experience 3–5 years of experience in a security operation or SOC environment, with at least 4+ years in a supervisory or lead role. Strong knowledge of SOC functions, including monitoring, incident response, escalation protocols, and crisis management. Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms). Excellent written and verbal communication skills. Proven ability to lead teams in a high-stress, fast-paced environment. Strong analytical, decision-making, and problem‑solving skills. Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation. Leadership and team motivation. Operational awareness and attention to detail. Crisis management and decision-making. Strong interpersonal and communication skills. Adaptability and accountability. Compensation and Benefits
✔
Competitive Salary:
$80,000 - $95,000 annually ✔ Medical, dental, vision, and life insurance ✔ 401K with company matching ✔ Career Growth: Continuous training and leadership development programs. ✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team. Ready to make an impact? At Securitas, we don’t just support your career growth—we celebrate it. If you’re ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career. Company Website: https://www.securitasinc.com Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Seniority level
Associate Employment type
Full-time Job function
Management, Strategy/Planning, and Administrative Industries
Security and Investigations
#J-18808-Ljbffr