Bright Direction Dental
Lead Dental Front Desk Coordinator (FT)
Bright Direction Dental, Indianapolis, Indiana, us, 46262
Full-Time Lead Dental Front Desk Coordinator
Brad Sammons DDS - Center for Advanced Dentistry is looking for an enthusiastic Full-Time Lead Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating front desk activities, providing excellent customer service, managing patient interactions, and ensuring an efficient workflow at the front desk.
Center for Advanced Dentistry: 8325 S Emerson Ave Suite A, Indianapolis, IN 46237
Office Schedule
Monday 8:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:00 AM - 4:00 PM
Benefits Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well‑being of our employees. Full‑time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits. In addition, all employees—both full‑time and part‑time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match. We are committed to providing valuable benefits to meet the diverse needs of our team.
Patient Interaction
Greet patients and visitors in a friendly and professional manner.
Schedule appointments and maintain the appointment calendar.
Answer phone calls and address inquiries or direct them to the appropriate department.
Verify patient information and insurance details.
Appointment Management
Coordinate and schedule appointments based on dentist availability.
Send appointment reminders to patients and confirm appointments.
Handle appointment cancellations and rescheduling.
Ensure re‑care is being booked.
Follow up with patients on unscheduled treatment plans.
Administrative Tasks
Maintain accurate patient records and update information as needed.
Handle patient registration and check‑in/check‑out processes.
Process and verify insurance information.
Collect and record payments for services rendered.
Oversee and participate in collections of aged receivables.
Team Coordination
Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
Problem Resolution
Address patient concerns and resolve issues related to appointments, billing, or service.
Collaborate with dental professionals to handle patient complaints effectively.
Qualifications
Proven experience in a front desk or administrative role, preferably in a dental office.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Knowledge of dental terminology, procedures, and insurance processes.
Proficient in using dental office software and general office applications.
High school diploma or equivalent.
Physical Requirements
Must be able to lift up to 15–30 pounds at a time.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Bright Direction Dental
is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.
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Center for Advanced Dentistry: 8325 S Emerson Ave Suite A, Indianapolis, IN 46237
Office Schedule
Monday 8:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:00 AM - 4:00 PM
Benefits Bright Direction Dental is proud to offer a comprehensive benefits package designed to support the health and well‑being of our employees. Full‑time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits. In addition, all employees—both full‑time and part‑time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match. We are committed to providing valuable benefits to meet the diverse needs of our team.
Patient Interaction
Greet patients and visitors in a friendly and professional manner.
Schedule appointments and maintain the appointment calendar.
Answer phone calls and address inquiries or direct them to the appropriate department.
Verify patient information and insurance details.
Appointment Management
Coordinate and schedule appointments based on dentist availability.
Send appointment reminders to patients and confirm appointments.
Handle appointment cancellations and rescheduling.
Ensure re‑care is being booked.
Follow up with patients on unscheduled treatment plans.
Administrative Tasks
Maintain accurate patient records and update information as needed.
Handle patient registration and check‑in/check‑out processes.
Process and verify insurance information.
Collect and record payments for services rendered.
Oversee and participate in collections of aged receivables.
Team Coordination
Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
Problem Resolution
Address patient concerns and resolve issues related to appointments, billing, or service.
Collaborate with dental professionals to handle patient complaints effectively.
Qualifications
Proven experience in a front desk or administrative role, preferably in a dental office.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Knowledge of dental terminology, procedures, and insurance processes.
Proficient in using dental office software and general office applications.
High school diploma or equivalent.
Physical Requirements
Must be able to lift up to 15–30 pounds at a time.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Bright Direction Dental
is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.
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