Davis & Elkins College
Graceland Inn Front Desk Clerk
Davis & Elkins College, Elkins, West Virginia, United States, 26241
Graceland Inn Front Desk Clerk
role at
Davis & Elkins College
Overview: Responsible for selling and coordinating all lodging reservations and related guest services from check-in to checkout, developing relationships within the College community and surrounding areas to foster trust, and ensuring guest satisfaction by handling guest needs and concerns.
Responsibilities
Greet, register, and assign rooms to guests of Graceland Inn.
Verify customers' credit and establish payment methods for accommodations.
Make and confirm reservations and issue room keys.
Keep records of room availability and guests' accounts.
Post charges for rooms, food, liquor, or telephone calls; compute bills and collect payments.
Record guest comments or complaints and refer to managers as necessary.
Review accounts and charges with guests during checkout.
Transmit and receive messages; assist housekeeping by notifying when rooms are vacated and ready for cleaning.
Answer inquiries about hotel services, guest registration, and travel directions; make recommendations.
Prepare for basic food service (e.g., continental breakfast or coffee/tea) as needed.
Assist Innkeeper, Restaurant Supervisor, and other staff; support in dining room service as time allows.
Maintain lobby and common areas; restock supplies and perform light maintenance tasks (e.g., watering plants).
Arrange tours, taxis, or restaurant reservations for guests and aid in sales for the operation.
Maintain guest privacy and confidentiality of information.
Qualifications / Skills
Ability to communicate and work well with diverse groups of people and different personality types.
Solid verbal and written communication skills.
Ability to work independently and as part of a team.
Basic computer proficiency including Microsoft Office and reservations systems for both room and restaurant guests.
Physical Requirements
Stand or walk for the majority of the shift.
Occasionally lift up to 40 lbs; frequently lift up to 20 lbs.
How to Apply Applicants should submit (1) cover letter, (2) resume, and (3) names and contact information of at least three professional references via email to Jane Corey, Director of Human Resources at coreym@dewv.edu. Please write "Graceland Front Desk" in the subject line.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Restaurants
Note: This posting reflects the information provided and is intended for refinement; some duplicate or extraneous UI elements have been removed to improve clarity and readability.
#J-18808-Ljbffr
role at
Davis & Elkins College
Overview: Responsible for selling and coordinating all lodging reservations and related guest services from check-in to checkout, developing relationships within the College community and surrounding areas to foster trust, and ensuring guest satisfaction by handling guest needs and concerns.
Responsibilities
Greet, register, and assign rooms to guests of Graceland Inn.
Verify customers' credit and establish payment methods for accommodations.
Make and confirm reservations and issue room keys.
Keep records of room availability and guests' accounts.
Post charges for rooms, food, liquor, or telephone calls; compute bills and collect payments.
Record guest comments or complaints and refer to managers as necessary.
Review accounts and charges with guests during checkout.
Transmit and receive messages; assist housekeeping by notifying when rooms are vacated and ready for cleaning.
Answer inquiries about hotel services, guest registration, and travel directions; make recommendations.
Prepare for basic food service (e.g., continental breakfast or coffee/tea) as needed.
Assist Innkeeper, Restaurant Supervisor, and other staff; support in dining room service as time allows.
Maintain lobby and common areas; restock supplies and perform light maintenance tasks (e.g., watering plants).
Arrange tours, taxis, or restaurant reservations for guests and aid in sales for the operation.
Maintain guest privacy and confidentiality of information.
Qualifications / Skills
Ability to communicate and work well with diverse groups of people and different personality types.
Solid verbal and written communication skills.
Ability to work independently and as part of a team.
Basic computer proficiency including Microsoft Office and reservations systems for both room and restaurant guests.
Physical Requirements
Stand or walk for the majority of the shift.
Occasionally lift up to 40 lbs; frequently lift up to 20 lbs.
How to Apply Applicants should submit (1) cover letter, (2) resume, and (3) names and contact information of at least three professional references via email to Jane Corey, Director of Human Resources at coreym@dewv.edu. Please write "Graceland Front Desk" in the subject line.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Restaurants
Note: This posting reflects the information provided and is intended for refinement; some duplicate or extraneous UI elements have been removed to improve clarity and readability.
#J-18808-Ljbffr