Southeastern Grocers
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Self-Checkout Associate
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Southeastern Grocers Self-Checkout Associate Job Purpose As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You will actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Essential Responsibilities Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observes self-checkout transactions diligently to identify any irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. Provides outstanding service in the Self-Checkout lanes according to SEG service standards: Provides proactive customer assistance, educating customers on the self-checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while discouraging fraudulent activities. Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invites waiting customers to use them while maintaining a positive attitude. Assists actively in scanning products for customers who may require help. Keeps work area clean, orderly, and free from safety hazards: Stocks front end products and ensures self-checkout area is stocked with required supplies and tools. Cleans and sanitizes equipment during downtime and immediately when spills occur. Returns carts to the shopping cart corral. Disclaimer Performs other job-related duties as assigned. Qualifications Education Required Education: N/A Preferred Education: High School / GED Experience Relevant Experience: 0-3 yrs minimum No Supervisory Experience Language Requirements Language(s) Required: English Language(s) Preferred: English & Spanish Knowledge, Skills & Abilities Required Must be at least 18 years of age to perform job functions Ability to read, write and speak English proficiently Ability to understand and follow English instructions Compliance with all company policies and procedures High standard of integrity and reliability Basic computer skills required to participate in online training Authorization to work in the United States or the ability to obtain the same Successful completion of pre-employment drug testing and background check Environmental Factors Department: Retail Environmental Factors: Retail - General. Light physical demands; standing/walking, manual dexterity, reaching, lifting up to 20 lbs, indoor/outdoor conditions, and safety considerations as described.
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Self-Checkout Associate
role at
Southeastern Grocers Self-Checkout Associate Job Purpose As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self-checkout stations. You will actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self-checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Essential Responsibilities Protects against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses when necessary. Observes self-checkout transactions diligently to identify any irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point-of-Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. Provides outstanding service in the Self-Checkout lanes according to SEG service standards: Provides proactive customer assistance, educating customers on the self-checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while discouraging fraudulent activities. Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invites waiting customers to use them while maintaining a positive attitude. Assists actively in scanning products for customers who may require help. Keeps work area clean, orderly, and free from safety hazards: Stocks front end products and ensures self-checkout area is stocked with required supplies and tools. Cleans and sanitizes equipment during downtime and immediately when spills occur. Returns carts to the shopping cart corral. Disclaimer Performs other job-related duties as assigned. Qualifications Education Required Education: N/A Preferred Education: High School / GED Experience Relevant Experience: 0-3 yrs minimum No Supervisory Experience Language Requirements Language(s) Required: English Language(s) Preferred: English & Spanish Knowledge, Skills & Abilities Required Must be at least 18 years of age to perform job functions Ability to read, write and speak English proficiently Ability to understand and follow English instructions Compliance with all company policies and procedures High standard of integrity and reliability Basic computer skills required to participate in online training Authorization to work in the United States or the ability to obtain the same Successful completion of pre-employment drug testing and background check Environmental Factors Department: Retail Environmental Factors: Retail - General. Light physical demands; standing/walking, manual dexterity, reaching, lifting up to 20 lbs, indoor/outdoor conditions, and safety considerations as described.
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