Food Lion
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PT Customer Lead
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Food Lion Category/Area of Expertise: Retail Operations Job Requisition:
449643_external_USA-WV-Shepherdstown Address:
USA-WV-Shepherdstown-85 Maddex Square Drive Store Code:
Store 00871 Front End (7216143) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers’ groceries from cart to belt; group items to ease bagging (e.g., cold items together) Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for bag type Scan customers' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures for cash handling, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and perform overrides Identify customers needing assistance and offer to take the customer’s order to their car, including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance as needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron, name badge, and neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals using tether strap per standard practice Keep workstation and front-end area neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure MVP savings center KIOSK is properly supplied and functioning Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance needs on the front end Complete computer-based training (CBT) and training aids Perform cashier duties when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM to maintain service standards Act as Food Lion To-Go Runner when scheduled or as needed Ensure check stands are supplied with proper bags, register receipt paper, Catalina paper, and restock cigarette drawers at each check lane Seek more efficient ways to perform the job to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, with frequent walking Handle a variety of substances related to cleaning and packaging materials, fresh produce and household items Use hands to frequently handle currency and operate equipment (cash register, scanner, computer, etc.) Reach and grasp at various levels Meet established volume activity standards Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Visual ability to check IDs, checks, invoices and other documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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PT Customer Lead
role at
Food Lion Category/Area of Expertise: Retail Operations Job Requisition:
449643_external_USA-WV-Shepherdstown Address:
USA-WV-Shepherdstown-85 Maddex Square Drive Store Code:
Store 00871 Front End (7216143) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. Duties and Responsibilities
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and use his or her name whenever possible Unload customers’ groceries from cart to belt; group items to ease bagging (e.g., cold items together) Check the bottom of every cart and under all baby seats for items before completing an order Follow correct bagging procedures for bag type Scan customers' order and handle the payment transaction, per standard practice Avoid personal conversations with other associates when customers are present Follow procedures for cash handling, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers Follow procedures for refunds and error correction Maintain accurate cash control Follow procedures and perform overrides Identify customers needing assistance and offer to take the customer’s order to their car, including Food Lion To-Go orders (if applicable) Maintain alertness and call for assistance as needed to service customers per service standards Check prices quickly and accurately Be courteous and helpful to other associates Wear the Food Lion uniform with apron, name badge, and neat appearance per dress code Retrieve shopping carts from the parking lot and cart corrals using tether strap per standard practice Keep workstation and front-end area neat and clean Report any register malfunction to the Customer Service Manager or MOD Ensure MVP savings center KIOSK is properly supplied and functioning Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance needs on the front end Complete computer-based training (CBT) and training aids Perform cashier duties when scheduled or as needed per surge plan guidelines Assist in managing the front end in the brief absence of the CSM/ACSM to maintain service standards Act as Food Lion To-Go Runner when scheduled or as needed Ensure check stands are supplied with proper bags, register receipt paper, Catalina paper, and restock cigarette drawers at each check lane Seek more efficient ways to perform the job to reduce costs and improve labor productivity Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, and other systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, with frequent walking Handle a variety of substances related to cleaning and packaging materials, fresh produce and household items Use hands to frequently handle currency and operate equipment (cash register, scanner, computer, etc.) Reach and grasp at various levels Meet established volume activity standards Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Visual ability to check IDs, checks, invoices and other documents Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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