H&R Block
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Team Leader
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H&R Block Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Overview
As a Team Leader, you\'ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You\'ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You\'ll be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Advance knowledge and skills to excel as a resource on tax topics and products for associates. Lead daily activities to ensure all tax office associates work is completed on time, with attention to quality standards, priorities and goals. Build an engaging team environment by training and coaching associates to meet service standards and recognize contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns. Qualifications
Experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset: passionate, determined and resilient. Flexibility in work schedule and assignments based on business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people by committing to their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k, Employee Stock Purchase Plan. Check available benefits at www.blockbenefits.com. The Community You Will Join
We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other\'s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you\’re looking to make an impact, H&R Block is the place for you. Additional
Sponsored Job #66749
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Team Leader
role at
H&R Block Our Company: At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Overview
As a Team Leader, you\'ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You\'ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You\'ll be a knowledgeable resource on tax topics and products for associates. Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Advance knowledge and skills to excel as a resource on tax topics and products for associates. Lead daily activities to ensure all tax office associates work is completed on time, with attention to quality standards, priorities and goals. Build an engaging team environment by training and coaching associates to meet service standards and recognize contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with Associate Relations Center to resolve issues and address performance concerns. Qualifications
Experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset: passionate, determined and resilient. Flexibility in work schedule and assignments based on business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people by committing to their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k, Employee Stock Purchase Plan. Check available benefits at www.blockbenefits.com. The Community You Will Join
We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who support each other\'s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you\’re looking to make an impact, H&R Block is the place for you. Additional
Sponsored Job #66749
#J-18808-Ljbffr