Canandaigua National Bank And Trust Co
Call Center Specialist I
Canandaigua National Bank And Trust Co, Pittsford, New York, United States
Overview
Call Center Specialist I
— Canandaigua National Bank & Trust Co Location:
Pittsford NY Hours:
Full Time What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. The Call Center Specialist is responsible for providing superior banking assistance to current and prospective customers via the telephone and on chat. The role involves recognizing caller needs and delivering a superior customer experience for all banking and financial needs. Call Center Specialists have tools to provide convenient, enjoyable, and efficient service for our customers. This role has the possibility of working hybrid.
Responsibilities
Answer incoming calls placed by CNB customers and contribute to team success.
Successfully complete training associated with product lines, internal operations and customer service functions.
Become proficient in systems such as core banking, debit card administration, loan payment administration and bill pay services.
Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
Accurately log and manage customer activity and communication in the appropriate systems.
Gain knowledge of laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering policies.
Qualifications
A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
A minimum of one (1) year of experience in a customer service focused role.
A minimum of one (1) year of banking experience.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced team environment and prioritize tasks amid conflicting priorities.
Ability to work in a confidential and time-sensitive environment.
Moderate ability to analyze and categorize data.
Compensation Compensation range:
$20-$21
The actual salary offered within the range is dependent on factors including relevant experience, qualifications, skills, level offered, and performance expectations.
What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, we can fortify healthy lives by doing what\'s right for our customers and the community.
Our culture nurtures passionate employees and offers great rewards including:
Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
Paid holidays, vacation, and sick time.
Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
Training & development opportunities.
Tuition assistance.
Community focused volunteer opportunities.
Award winning wellness program that promotes a solid work/life balance.
Banking perks and discount programs.
Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We\'re in it for the long haul. We are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups and welcome the unique contributions you bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.
Canandaigua National Bank remains an independent community bank. If you want to be part of something special, join us today!
Equal employment opportunity , including veterans and individuals with disabilities. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
#J-18808-Ljbffr
Call Center Specialist I
— Canandaigua National Bank & Trust Co Location:
Pittsford NY Hours:
Full Time What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. The Call Center Specialist is responsible for providing superior banking assistance to current and prospective customers via the telephone and on chat. The role involves recognizing caller needs and delivering a superior customer experience for all banking and financial needs. Call Center Specialists have tools to provide convenient, enjoyable, and efficient service for our customers. This role has the possibility of working hybrid.
Responsibilities
Answer incoming calls placed by CNB customers and contribute to team success.
Successfully complete training associated with product lines, internal operations and customer service functions.
Become proficient in systems such as core banking, debit card administration, loan payment administration and bill pay services.
Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
Accurately log and manage customer activity and communication in the appropriate systems.
Gain knowledge of laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering policies.
Qualifications
A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
A minimum of one (1) year of experience in a customer service focused role.
A minimum of one (1) year of banking experience.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced team environment and prioritize tasks amid conflicting priorities.
Ability to work in a confidential and time-sensitive environment.
Moderate ability to analyze and categorize data.
Compensation Compensation range:
$20-$21
The actual salary offered within the range is dependent on factors including relevant experience, qualifications, skills, level offered, and performance expectations.
What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, we can fortify healthy lives by doing what\'s right for our customers and the community.
Our culture nurtures passionate employees and offers great rewards including:
Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
Paid holidays, vacation, and sick time.
Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
Training & development opportunities.
Tuition assistance.
Community focused volunteer opportunities.
Award winning wellness program that promotes a solid work/life balance.
Banking perks and discount programs.
Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We\'re in it for the long haul. We are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups and welcome the unique contributions you bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.
Canandaigua National Bank remains an independent community bank. If you want to be part of something special, join us today!
Equal employment opportunity , including veterans and individuals with disabilities. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
#J-18808-Ljbffr