Sam's Club
(USA) Tire and Battery Service Advisor
Sam's Club, Saint Louis, Missouri, United States, 63146
Base pay range
$19.00/hr - $26.00/hr
Position Summary You will support Sam's Club by delivering high quality automotive services and customer care.
Responsibilities
Be a Team Member
– Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert
– Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, demonstrating knowledge of POS systems, phone and in‑person selling techniques.
Be a Techie
– Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product applications and training, adapting to new tools and encouraging others to use them.
Be an Owner
– Communicates equipment, tools and supplies needs to TBC Lead; tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audit safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services and work areas, completes paperwork, logs and other required documentation, ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador
– Is a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, challenges and feedback.
Respect the Individual
– Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent; works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping developing and mentoring others, recognizing others’ contributions and accomplishments.
Act with Integrity
– Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Serve our Customers and Members
– Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence
– Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvement, is open to and uses new technologies and skills and supports others through change.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.
Enable access to the Walmart One financing solution that offers employees preferential interest rates for major purchases.
Salary & Compensation The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Location Primary Location: 4512 Lemay Ferry Rd, Saint Louis, MO 63129‑1614, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr
Position Summary You will support Sam's Club by delivering high quality automotive services and customer care.
Responsibilities
Be a Team Member
– Collaborates with team members to fulfill sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert
– Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality, demonstrating knowledge of POS systems, phone and in‑person selling techniques.
Be a Techie
– Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement using handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product applications and training, adapting to new tools and encouraging others to use them.
Be an Owner
– Communicates equipment, tools and supplies needs to TBC Lead; tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, audit safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services and work areas, completes paperwork, logs and other required documentation, ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
Be a Talent Ambassador
– Is a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products, developing influencing and inspiring others for working in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, challenges and feedback.
Respect the Individual
– Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent; works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping developing and mentoring others, recognizing others’ contributions and accomplishments.
Act with Integrity
– Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
Serve our Customers and Members
– Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence
– Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvement, is open to and uses new technologies and skills and supports others through change.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.
Enable access to the Walmart One financing solution that offers employees preferential interest rates for major purchases.
Salary & Compensation The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
Valid state‑issued driver’s license.
18 years of age or older.
Preferred Qualifications
Auto service industry experience.
Retail experience.
Location Primary Location: 4512 Lemay Ferry Rd, Saint Louis, MO 63129‑1614, United States of America
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr