Belimo
Overview
Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.
Position The Customer Service Representative 1 is the primary contact between Belimo Customer Service and external customers. This position provides timely responses to customer correspondence and assists in closing out action items from customer communications.
Company Mission and Values The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform duties in accordance with Company Policy.
Reporting Structure The Customer Service Representative 1 is part of the Customer Service Team and reports to the Team Lead, Customer Service. This position bears full responsibility for all agreed upon goals and objectives.
Responsibilities
Receive direct correspondence via phone and email from external customers and Belimo internal and outside staff. Provide timely responses and assist in closing out action items from such communications. Support ERP activities and issues. Escalate difficult issues as needed.
Perform same-day conversion of customer purchase orders and quotations into Belimo’s ERP system (SAP). Order receipts can come in the form of email or phone.
Provide same-day order confirmations and help clarify and support customers with order discrepancies. Support order status requests, quotes, basic e-commerce questions, and general customer questions.
Process expedite requests (red orders or overnight shipments).
Process assigned Delay Notifications to customers in a timely manner.
Requirements
Minimum education: Associate’s Degree or equivalent experience.
At least 3 years of direct customer service experience in a fast-paced order environment is preferred. Must have excellent interpersonal skills and maintain a proactive and positive attitude.
Customer-focused, detail-oriented, able to multitask and prioritize while being adaptable to business needs.
High degree of time management and organization; proficient typing skills with high accuracy.
SAP experience preferred or other ERP experience.
Experience in a customer call center for a manufacturing environment. Experience with Genesys PureCloud and Dynamics (CRM) a plus.
Proficient use of Microsoft Office Suite (Outlook, Word, Excel).
A background in supporting manufacturing processes or technical products is required.
Ability to professionally communicate with internal and external customers both verbally and in written form. Ability to interpret complex business documents including customer purchase orders.
Compensation and Benefits The base pay for this position ranges from $28-$33 hourly with a target performance bonus of 7% of annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on factors including geographic location and may vary with job-related knowledge, skills, education and experience. Belimo offers a comprehensive benefits package including medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
Additional Information This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT.
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Position The Customer Service Representative 1 is the primary contact between Belimo Customer Service and external customers. This position provides timely responses to customer correspondence and assists in closing out action items from customer communications.
Company Mission and Values The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform duties in accordance with Company Policy.
Reporting Structure The Customer Service Representative 1 is part of the Customer Service Team and reports to the Team Lead, Customer Service. This position bears full responsibility for all agreed upon goals and objectives.
Responsibilities
Receive direct correspondence via phone and email from external customers and Belimo internal and outside staff. Provide timely responses and assist in closing out action items from such communications. Support ERP activities and issues. Escalate difficult issues as needed.
Perform same-day conversion of customer purchase orders and quotations into Belimo’s ERP system (SAP). Order receipts can come in the form of email or phone.
Provide same-day order confirmations and help clarify and support customers with order discrepancies. Support order status requests, quotes, basic e-commerce questions, and general customer questions.
Process expedite requests (red orders or overnight shipments).
Process assigned Delay Notifications to customers in a timely manner.
Requirements
Minimum education: Associate’s Degree or equivalent experience.
At least 3 years of direct customer service experience in a fast-paced order environment is preferred. Must have excellent interpersonal skills and maintain a proactive and positive attitude.
Customer-focused, detail-oriented, able to multitask and prioritize while being adaptable to business needs.
High degree of time management and organization; proficient typing skills with high accuracy.
SAP experience preferred or other ERP experience.
Experience in a customer call center for a manufacturing environment. Experience with Genesys PureCloud and Dynamics (CRM) a plus.
Proficient use of Microsoft Office Suite (Outlook, Word, Excel).
A background in supporting manufacturing processes or technical products is required.
Ability to professionally communicate with internal and external customers both verbally and in written form. Ability to interpret complex business documents including customer purchase orders.
Compensation and Benefits The base pay for this position ranges from $28-$33 hourly with a target performance bonus of 7% of annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on factors including geographic location and may vary with job-related knowledge, skills, education and experience. Belimo offers a comprehensive benefits package including medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
Additional Information This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT.
#J-18808-Ljbffr