Ross Stores, Inc.
Area Supervisor – Ross Stores, Inc.
Welcome to Ross Stores, Inc., the leading off‑price retailer with over 2,200 stores nationwide. Our focus is on providing customers with a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.
As Part Of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve the hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership and is responsible for a specific assigned area of the store, as well as the general operations and supervision when functioning as Manager on Duty. Area Supervisors are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation and a clean work area at all times, and execute and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building, including entrance/exit control, electronic article surveillance, cash office security, armored carrier pick‑ups, and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled; responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with the company dress code; ensures all associates adhere to the dress code.
Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when all merchandise is processed.
Responsible for ensuring any back‑stock is secured and processed to company policy.
Responsible for merchandising of department including back stock.
Responsible for the reduction of loss due to damage.
Ensures compliance with monthly presentation guidelines in assigned area.
Responsible for floor moves and signing, including promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the loss prevention awareness program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened loss prevention awareness.
Demonstrates integrity and honesty in all interactions. Safeguards confidential information, cash and credit card information, and merchandise.
Ensures public view monitor (PVM) system is maintained properly.
Conducts “code” package inspections.
Executes all company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates are executing to company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite; customers wait time.
Trains and coaches associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front end area.
Ensures go backs are expedited, properly scanned, security tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for to company policy.
Ensures go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbled and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to company policy.
Responsible for front end control when needed, including refund approval, associate purchase approval, securing tills and cash in safe, register paid‑out/ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by store manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leading by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100 % of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Supervisory Responsibilities Retail associates; stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Opportunity Employer Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We uphold the company’s commitment to attract, hire, and develop a strong, diverse workforce and comply with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Base Pay Range $19.37 – $19.87 per hour. The range is influenced by experience, skills, qualifications, education, certifications, seniority, and location. This is one component of the total compensation package for employees.
Legal Disclosures Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Business Development and Sales. Industry: Retail
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Welcome to Ross Stores, Inc., the leading off‑price retailer with over 2,200 stores nationwide. Our focus is on providing customers with a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun and exciting treasure‑hunt experience.
As Part Of Our Team, You Will Experience
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve the hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose The Area Supervisor is a member of the Store Leadership and is responsible for a specific assigned area of the store, as well as the general operations and supervision when functioning as Manager on Duty. Area Supervisors are responsible for opening and closing the store, supervising associates, and maintaining a friendly, easy‑to‑shop environment. They ensure proper merchandise presentation and a clean work area at all times, and execute and supervise company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building, including entrance/exit control, electronic article surveillance, cash office security, armored carrier pick‑ups, and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled; responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
Personal and Store Brand
Represents and supports the company brand at all times.
Maintains a professional appearance in accordance with the company dress code; ensures all associates adhere to the dress code.
Keeps all areas of the store clean, well‑maintained, and merchandised to standard.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Responsible for cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on the sales floor when all merchandise is processed.
Responsible for ensuring any back‑stock is secured and processed to company policy.
Responsible for merchandising of department including back stock.
Responsible for the reduction of loss due to damage.
Ensures compliance with monthly presentation guidelines in assigned area.
Responsible for floor moves and signing, including promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the loss prevention awareness program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement, and heightened loss prevention awareness.
Demonstrates integrity and honesty in all interactions. Safeguards confidential information, cash and credit card information, and merchandise.
Ensures public view monitor (PVM) system is maintained properly.
Conducts “code” package inspections.
Executes all company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision and Operations
Ensures associates are executing to company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite; customers wait time.
Trains and coaches associates on cash registers, shortage control policies and other front end procedures to meet friendly and productivity standards.
Controls retail associates’ break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front end area.
Ensures go backs are expedited, properly scanned, security tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of the fitting rooms.
Ensures all fitting room garment tags are audited and accounted for to company policy.
Ensures go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbled and security tagged as needed.
Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to company policy.
Responsible for front end control when needed, including refund approval, associate purchase approval, securing tills and cash in safe, register paid‑out/ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by store manager.
Competencies
Manages work processes.
Business acumen.
Plans, aligns & prioritizes.
Builds talent.
Collaborates.
Leading by example.
Communicates effectively.
Ensures accountability & execution.
Qualifications and Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100 % of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Supervisory Responsibilities Retail associates; stockroom leads (where applicable).
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Opportunity Employer Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We uphold the company’s commitment to attract, hire, and develop a strong, diverse workforce and comply with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.
Base Pay Range $19.37 – $19.87 per hour. The range is influenced by experience, skills, qualifications, education, certifications, seniority, and location. This is one component of the total compensation package for employees.
Legal Disclosures Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Business Development and Sales. Industry: Retail
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