Carvana
Overview
Customer Service Delivery Advocate
role at
Carvana We’re Looking For Customer Advocates With At Least 2 Years Of Customer-facing Experience To Build An Exciting Career At Carvana — The Fastest-growing Used Automotive Retailer In U.S. History. Our Customer Advocates lead the charge in reintroducing happiness into the car-buying process, delivering memorable experiences to customers and supporting our brand in the field. Responsibilities
Deliver vehicles straight to customers\' doors with our custom car haulers (no commercial license required to drive the hauler; training provided) Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure the vehicle is safe to drive Complete customer paperwork and include thorough notes in the customer tracking system Drive safely and maintain a clean driving record in accordance with Carvana\'s CMV Driver Qualification policy Notary: obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana); review local state notary requirements as needed Ability to satisfy state-specific requirements related to access to DMV/title and registration systems Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur\'s license or other state specialty license within the first two weeks of employment (process sponsored by Carvana) Qualifications
Ability to perform physically demanding tasks (detailing vehicles and loading/unloading onto haulers) in indoor/outdoor conditions with occasional extreme weather Ability to walk/stand and sustain physical activity for 8+ hours Must be able to read, write, speak, and understand English Requires movement with the ability to reach, twist, kneel, crouch, climb, balance, and squat Requires grasping, carrying, lifting, pushing, and pulling up to 50 lbs Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions Compensation and Benefits
Base compensation of $18/hour Opportunity to increase hourly compensation by $0.50 every 3 months based on performance Competitive benefits that include medical, dental, vision, and matching 401(k); additional perks such as student loan payments, vehicle discounts, pet benefits, and more About Carvana
At Carvana, we sell cars but we aren\'t car salesmen. Our promise is simple: we won\'t sell a car to a customer that we wouldn\'t sell to our own Mom. Our Market Operations team works to deliver excellent customer experiences while staying agile in daily activities. Think you\'ve got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, disability, protected veteran status, or genetic information. Carvana prohibits harassment of applicants or employees based on any protected category. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver\'s license.
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Customer Service Delivery Advocate
role at
Carvana We’re Looking For Customer Advocates With At Least 2 Years Of Customer-facing Experience To Build An Exciting Career At Carvana — The Fastest-growing Used Automotive Retailer In U.S. History. Our Customer Advocates lead the charge in reintroducing happiness into the car-buying process, delivering memorable experiences to customers and supporting our brand in the field. Responsibilities
Deliver vehicles straight to customers\' doors with our custom car haulers (no commercial license required to drive the hauler; training provided) Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure the vehicle is safe to drive Complete customer paperwork and include thorough notes in the customer tracking system Drive safely and maintain a clean driving record in accordance with Carvana\'s CMV Driver Qualification policy Notary: obtain a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana); review local state notary requirements as needed Ability to satisfy state-specific requirements related to access to DMV/title and registration systems Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur\'s license or other state specialty license within the first two weeks of employment (process sponsored by Carvana) Qualifications
Ability to perform physically demanding tasks (detailing vehicles and loading/unloading onto haulers) in indoor/outdoor conditions with occasional extreme weather Ability to walk/stand and sustain physical activity for 8+ hours Must be able to read, write, speak, and understand English Requires movement with the ability to reach, twist, kneel, crouch, climb, balance, and squat Requires grasping, carrying, lifting, pushing, and pulling up to 50 lbs Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions Compensation and Benefits
Base compensation of $18/hour Opportunity to increase hourly compensation by $0.50 every 3 months based on performance Competitive benefits that include medical, dental, vision, and matching 401(k); additional perks such as student loan payments, vehicle discounts, pet benefits, and more About Carvana
At Carvana, we sell cars but we aren\'t car salesmen. Our promise is simple: we won\'t sell a car to a customer that we wouldn\'t sell to our own Mom. Our Market Operations team works to deliver excellent customer experiences while staying agile in daily activities. Think you\'ve got what it takes to join our team? Apply today! Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, disability, protected veteran status, or genetic information. Carvana prohibits harassment of applicants or employees based on any protected category. All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver\'s license.
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