Holiday Inn Club Vacations
Quality Assurance / Closing Officer $75k-$80k
Holiday Inn Club Vacations, Stateline, Nevada, us, 89449
Quality Assurance / Closing Officer $75k-$80k
2 days ago Be among the first 25 applicants
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The QAOs provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. QAOs undertake a variety of special assignments and tasks and use their discretion to resolve purchasers’ issues, concerns, and questions.
Responsibilities
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
Confirms sales and verifies contracts for HCV sales.
Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists QAOs with mail out process in order to recover lost business.
Assists QA management with training and improvement of new and existing employees.
Qualifications
Must be process oriented with attention to detail
Self-directed and independent with projects but works as a team player
Excellent customer service skills
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization, and planning skills
Location: Stateline, NV
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
Industries
Hospitality
Get notified about new Closing Officer jobs in Stateline, NV.
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Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The QAOs provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. QAOs undertake a variety of special assignments and tasks and use their discretion to resolve purchasers’ issues, concerns, and questions.
Responsibilities
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
Confirms sales and verifies contracts for HCV sales.
Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists QAOs with mail out process in order to recover lost business.
Assists QA management with training and improvement of new and existing employees.
Qualifications
Must be process oriented with attention to detail
Self-directed and independent with projects but works as a team player
Excellent customer service skills
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization, and planning skills
Location: Stateline, NV
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
Industries
Hospitality
Get notified about new Closing Officer jobs in Stateline, NV.
#J-18808-Ljbffr