Renewal Coordinator

POSITION IN A NUTSHELL SciensBuilding Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection, and security business. The role involves maintaining service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and implement a customer-focused strategy to enhance contract retention, increase revenue per customer, and ensure overall customer satisfaction by reviewing and presenting pricing escalations. WHAT YOU'LL BE DOING (and doing well!) Manage all retention activities within an assigned service agreement customer base. Proactively contact each customer in writing 120 days prior to renewal. Achieve a minimum renewal rate of 95%. Address customer concerns and secure acceptance prior to renewal date. Manage a list of customers and their renewal dates. Ensure retention, customer satisfaction, and growth within the customer base. Identify customer needs across fire alarm, sprinkler, and security systems, and upsell or expand services accordingly. Act as the primary contact for the customer base, building strong relationships and understanding their operations. Collaborate with internal managers to improve service delivery. Ask questions, identify customer needs, and provide appropriate solutions. Share status updates on the 120-day renewal process during weekly sales meetings. Meet with customers in person as needed. WHAT WE LIKE ABOUT YOU Knowledge of fire alarm, fire protection (sprinkler/suppression), and/or security industry is a plus. Bachelor’s degree preferred; candidates with relevant education and experience will be considered. Experience in over-the-counter sales or customer service. Proactive communication and problem-solving skills. Effective communication skills and ability to present to broad audiences. Strong negotiation skills and a competitive spirit. WHAT WE'RE BRINGING TO THE TABLE Competitive salary based on qualifications. Paid time off and holidays. 401(k) matching. Short-term and long-term disability benefits. Medical, dental, and vision insurance options. Life insurance. Opportunities for professional development. Tuition reimbursement program. Pay range: $24 - $36, depending on experience. Equal Opportunity Employer This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the

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