Royal Apparel
Customer Service Representative (CSR)
Royal Apparel, Hauppauge, New York, United States, 11788
About Us
At Royal Apparel, we’re dedicated to providing exceptional service and support to our customers. As a valued member of our customer care team, you’ll help build trust and positive experiences with every interaction. If you're a strong communicator, problem-solver, and enjoy helping people, we want to hear from you!
Description
The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems. This role is not a traditional call center environment. Responsibilities
Respond to customer inquiries via phone, email, or chat in a professional and timely manner Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions Maintain accurate records of customer interactions using CRM systems Collaborate with team members and other departments to ensure customer satisfaction Follow up with customers when necessary to ensure resolution Maintain knowledge of company products, services, and policies Benefits
Health, dental, and vision insurance Paid time off and holidays Retirement Plans - Roth/ 401(k) in addition to Profit Sharing Plans Training and career growth opportunities Year end Bonus Requirements
High school diploma or equivalent (required); associate or bachelor’s degree (preferred) 1+ year of customer service experience (call center or retail preferred) Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Comfortable working with computers, CRM software, and customer support tools Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Apparel and Fashion
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The Customer Service Representative (CSR) will handle inbound and outbound calls, emails, and chats to assist customers with inquiries, product/service support, order issues, and general concerns. The ideal candidate is friendly, organized, and comfortable using modern customer support tools and systems. This role is not a traditional call center environment. Responsibilities
Respond to customer inquiries via phone, email, or chat in a professional and timely manner Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions Maintain accurate records of customer interactions using CRM systems Collaborate with team members and other departments to ensure customer satisfaction Follow up with customers when necessary to ensure resolution Maintain knowledge of company products, services, and policies Benefits
Health, dental, and vision insurance Paid time off and holidays Retirement Plans - Roth/ 401(k) in addition to Profit Sharing Plans Training and career growth opportunities Year end Bonus Requirements
High school diploma or equivalent (required); associate or bachelor’s degree (preferred) 1+ year of customer service experience (call center or retail preferred) Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Comfortable working with computers, CRM software, and customer support tools Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Apparel and Fashion
#J-18808-Ljbffr