Omni Hotels & Resorts
Front Office Supervisor
Omni Tucson National Resort & Spa is located on the foothills of Tucson’s Santa Catalina Mountains, offering lush fairways and a 36‑hole championship golf course. Inspired by sweeping views of the Santa Catalina Mountains and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, this may be your perfect match. Job Description
The role of the Front Office Supervisor is to ensure appropriate check‑in and check‑out of guests in a courteous and professional manner while maintaining four‑star/four‑diamond standards. Additionally, he/she will handle guest issues and train front desk agents. Responsibilities
Be thoroughly acquainted with all check‑in policies and procedures. Be experienced with various guest scenarios. Be familiar with all technical equipment related to the Front Desk. Be familiar with all hotel facilities and offerings. Understand the influence and importance of all departments on the Front Desk. Be responsible for the training of new associates. Be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. Understand and be able to perform rooms control duties. Have broad knowledge of Epitome, Synergy and Vingcard systems. Be familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications
Have a high propensity for customer service. Communicate clearly and pleasantly both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone. Work cohesively with co‑workers within and outside the department. Think clearly, quickly and make concise decisions. Prioritize, organize and follow up. Work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns. Handle stressful situations while maintaining a calm and welcoming demeanor. Have previous cash handling experience. Be able to stand for prolonged periods of time. May require working overnight shift. Computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office). Previous supervisory experience preferred. Previous hotel/resort front office experience required. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Non‑discrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality
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Omni Tucson National Resort & Spa is located on the foothills of Tucson’s Santa Catalina Mountains, offering lush fairways and a 36‑hole championship golf course. Inspired by sweeping views of the Santa Catalina Mountains and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, this may be your perfect match. Job Description
The role of the Front Office Supervisor is to ensure appropriate check‑in and check‑out of guests in a courteous and professional manner while maintaining four‑star/four‑diamond standards. Additionally, he/she will handle guest issues and train front desk agents. Responsibilities
Be thoroughly acquainted with all check‑in policies and procedures. Be experienced with various guest scenarios. Be familiar with all technical equipment related to the Front Desk. Be familiar with all hotel facilities and offerings. Understand the influence and importance of all departments on the Front Desk. Be responsible for the training of new associates. Be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. Understand and be able to perform rooms control duties. Have broad knowledge of Epitome, Synergy and Vingcard systems. Be familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications
Have a high propensity for customer service. Communicate clearly and pleasantly both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone. Work cohesively with co‑workers within and outside the department. Think clearly, quickly and make concise decisions. Prioritize, organize and follow up. Work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns. Handle stressful situations while maintaining a calm and welcoming demeanor. Have previous cash handling experience. Be able to stand for prolonged periods of time. May require working overnight shift. Computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office). Previous supervisory experience preferred. Previous hotel/resort front office experience required. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Non‑discrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Hospitality
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