The TJX Companies, Inc.
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Customer Service Supervisor
role at
The TJX Companies, Inc.
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact.
Job Description
Promotes an excellent customer experience by overseeing a team of Associates at the front of the store.
Maintains a clean, organized store and promotes loyalty programs.
Creates a positive internal and external customer experience.
Promotes a culture of honesty, integrity, and confidentiality.
Trains and mentors Associates on front‑end principles and customer‑facing skills.
Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
Addresses customer concerns promptly, ensuring a positive experience.
Ensures Associates execute tasks and activities per store plan, prioritizing as needed.
Communicates accurately with management and Associates regarding priorities and progress.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.
Qualifications
Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi‑tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail experience and 6 months of leadership experience.
Benefits Benefits include: Associate discount; Employee Assistance Program; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. For eligible employees: 401(k) match; medical/dental/vision; HSA; Health Care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Location & Salary Address: 2501 W Happy Valley Rd S 35 Location: USA – TJ Maxx Store 0668 Phoenix, AZ Pay: $15.70 to $16.20 per hour, based on skills, qualifications, and experience.
EEO Statement The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any individual's status in any protected class. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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Customer Service Supervisor
role at
The TJX Companies, Inc.
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact.
Job Description
Promotes an excellent customer experience by overseeing a team of Associates at the front of the store.
Maintains a clean, organized store and promotes loyalty programs.
Creates a positive internal and external customer experience.
Promotes a culture of honesty, integrity, and confidentiality.
Trains and mentors Associates on front‑end principles and customer‑facing skills.
Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
Addresses customer concerns promptly, ensuring a positive experience.
Ensures Associates execute tasks and activities per store plan, prioritizing as needed.
Communicates accurately with management and Associates regarding priorities and progress.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.
Qualifications
Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi‑tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
1 year retail experience and 6 months of leadership experience.
Benefits Benefits include: Associate discount; Employee Assistance Program; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. For eligible employees: 401(k) match; medical/dental/vision; HSA; Health Care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Location & Salary Address: 2501 W Happy Valley Rd S 35 Location: USA – TJ Maxx Store 0668 Phoenix, AZ Pay: $15.70 to $16.20 per hour, based on skills, qualifications, and experience.
EEO Statement The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any individual's status in any protected class. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.
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