General Assembly
Registrar / Office Manager - Vital Records
General Assembly, Augusta, Georgia, United States, 30910
Description
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This position is in Augusta, GA and does not offer relocation assistance. Must be within a reasonable commuting distance.
If relocating to the area, please specify on the application.
As a Registrar / Office Manager - Vital Records within East Central Public Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways.
Who we are: We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
Benefits
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play.
Enjoy Workplace Flexibility
– Experience flexibility in how you work so you can be your best self for you and Georgia residents.
Work with a Dynamic and Diverse Team
– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths.
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long‑term career.
Take Part in a Hands‑on Working Culture
– Unique culture of active engagement and problem‑solving.
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you.
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, employee retirement plan, 14 paid holidays, 401K, vacation & sick leave, dental, vision, long‑term care, and life insurance.
Georgia Department of Public Health commissioners and leaders encourage all employees to engage in regular wellness activities and make lifestyle choices that promote health and well‑being. The use of wellness breaks during the workday is authorized to support this philosophy. A maximum of 30‑minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15‑minute breaks or one 30‑minute break.
Job Responsibilities
Position summary
– Under broad supervision, manages a diverse range of support, operational, and programmatic activities for the Office of Vital Records.
Recommends and implements policies and procedures.
Directs subordinate leads and customer service personnel.
Resolves complicated issues involving customer service and/or research governing policies, procedures, or laws to respond to clients or visitors.
Responsible for final determination of eligibility for receiving certified records, making changes to records, resolving discrepancies, coordinating with various government agencies (courts, law enforcement, hospitals, funeral homes, physicians, the public and others), ensuring compliance with laws, rules, regulations, policies, and procedures.
Oversees the daily operations of the Richmond County Office of Vital Records.
Provides excellent customer service.
Manages daily cash management activities and reports to the Finance Department.
Interviews, hires, directs, trains, and evaluates staff; disciplines and recommends discharge when necessary.
Manages human resources and directs administrative activities in the Office of Vital Records.
Participates in the development, review, revision, interpretation, and implementation of policies, procedures, standards and guidelines.
Coordinates compliance with rules, regulations and policies.
Ensures efficiency, effectiveness, and accuracy of all functions through computer systems, management controls and sound organizational structure.
Participates in planning, coordination, development and implementation of long‑range goals and objectives.
Plans, administers and manages the Office of Vital Records budget.
Notarizes documents for stakeholders as needed.
Processes vital records requests – birth and death records.
Manages original records of the event to determine acceptability for permanent filing.
Ensures the safekeeping of permanent vital record documents and materials according to established practices.
Reviews vital records and documents for accuracy, completeness, and content.
Responds to inquiries from data partners including city/town clerks, hospital personnel, funeral directors, etc., regarding completion of vital records and verifies problem records with the same personnel.
Reviews completed vital record volumes and completed evidence volumes to ensure accuracy, consistency with established standards; all volumes are marked and stored per protocol.
Verifies accuracy and completeness of all death certificates for quality assurance.
Assists families with concerns or questions and helps physicians and certifiers enter the most accurate cause of death.
Verifies accuracy and completeness of all State of Georgia home births and ensures accuracy when a person requests a certified copy of birth record.
Essential Abilities
Ability to read, write & communicate in English; follow written and verbal instruction; understand basic mathematics and figure checking.
Ability to demonstrate predictable, reliable, and timely attendance.
Ability to interpret and apply procedures, rules, technical information, instructions, manuals.
Ability to learn from directions, observations, and mistakes; apply procedures using good judgment.
Ability to use discretion and maintain sensitive and confidential information.
Ability to work independently or as part of a team; interact appropriately with employees, the public, vendors, and County officials.
Ability to work under supervision, receiving instructions, feedback, coaching, counseling and/or action/discipline.
Adaptability to change in the work environment, managing competing demands and dealing with frequent changes, delays or unexpected events.
Knowledge of principles and processes for providing customer and personal services including needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
Proficient skills using Microsoft Office programs (Word, Excel, Access, Outlook); proficiency may be tested.
In the event of an emergency requiring activation of Public Health, all Richmond County Board of Health staff will be expected to perform duties and responsibilities as assigned.
Minimum Qualifications Bachelor’s degree in operations management, business administration, or a related field which includes two (2) years in a managerial or supervisory role; OR six (6) years of related professional experience which includes two (2) years in a managerial or supervisory role.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year‑over‑year.
Preferred Qualifications Previous Vital Records knowledge and/or experience and management and/or supervisory experience.
Employment Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Contact for ADA accommodations: email request by the closing date of this announcement to: DPH‑HR@dph.ga.gov.
Equal Opportunity Statement DPH is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
#J-18808-Ljbffr
This position is in Augusta, GA and does not offer relocation assistance. Must be within a reasonable commuting distance.
If relocating to the area, please specify on the application.
As a Registrar / Office Manager - Vital Records within East Central Public Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways.
Who we are: We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
Benefits
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play.
Enjoy Workplace Flexibility
– Experience flexibility in how you work so you can be your best self for you and Georgia residents.
Work with a Dynamic and Diverse Team
– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths.
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long‑term career.
Take Part in a Hands‑on Working Culture
– Unique culture of active engagement and problem‑solving.
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you.
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, employee retirement plan, 14 paid holidays, 401K, vacation & sick leave, dental, vision, long‑term care, and life insurance.
Georgia Department of Public Health commissioners and leaders encourage all employees to engage in regular wellness activities and make lifestyle choices that promote health and well‑being. The use of wellness breaks during the workday is authorized to support this philosophy. A maximum of 30‑minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15‑minute breaks or one 30‑minute break.
Job Responsibilities
Position summary
– Under broad supervision, manages a diverse range of support, operational, and programmatic activities for the Office of Vital Records.
Recommends and implements policies and procedures.
Directs subordinate leads and customer service personnel.
Resolves complicated issues involving customer service and/or research governing policies, procedures, or laws to respond to clients or visitors.
Responsible for final determination of eligibility for receiving certified records, making changes to records, resolving discrepancies, coordinating with various government agencies (courts, law enforcement, hospitals, funeral homes, physicians, the public and others), ensuring compliance with laws, rules, regulations, policies, and procedures.
Oversees the daily operations of the Richmond County Office of Vital Records.
Provides excellent customer service.
Manages daily cash management activities and reports to the Finance Department.
Interviews, hires, directs, trains, and evaluates staff; disciplines and recommends discharge when necessary.
Manages human resources and directs administrative activities in the Office of Vital Records.
Participates in the development, review, revision, interpretation, and implementation of policies, procedures, standards and guidelines.
Coordinates compliance with rules, regulations and policies.
Ensures efficiency, effectiveness, and accuracy of all functions through computer systems, management controls and sound organizational structure.
Participates in planning, coordination, development and implementation of long‑range goals and objectives.
Plans, administers and manages the Office of Vital Records budget.
Notarizes documents for stakeholders as needed.
Processes vital records requests – birth and death records.
Manages original records of the event to determine acceptability for permanent filing.
Ensures the safekeeping of permanent vital record documents and materials according to established practices.
Reviews vital records and documents for accuracy, completeness, and content.
Responds to inquiries from data partners including city/town clerks, hospital personnel, funeral directors, etc., regarding completion of vital records and verifies problem records with the same personnel.
Reviews completed vital record volumes and completed evidence volumes to ensure accuracy, consistency with established standards; all volumes are marked and stored per protocol.
Verifies accuracy and completeness of all death certificates for quality assurance.
Assists families with concerns or questions and helps physicians and certifiers enter the most accurate cause of death.
Verifies accuracy and completeness of all State of Georgia home births and ensures accuracy when a person requests a certified copy of birth record.
Essential Abilities
Ability to read, write & communicate in English; follow written and verbal instruction; understand basic mathematics and figure checking.
Ability to demonstrate predictable, reliable, and timely attendance.
Ability to interpret and apply procedures, rules, technical information, instructions, manuals.
Ability to learn from directions, observations, and mistakes; apply procedures using good judgment.
Ability to use discretion and maintain sensitive and confidential information.
Ability to work independently or as part of a team; interact appropriately with employees, the public, vendors, and County officials.
Ability to work under supervision, receiving instructions, feedback, coaching, counseling and/or action/discipline.
Adaptability to change in the work environment, managing competing demands and dealing with frequent changes, delays or unexpected events.
Knowledge of principles and processes for providing customer and personal services including needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
Proficient skills using Microsoft Office programs (Word, Excel, Access, Outlook); proficiency may be tested.
In the event of an emergency requiring activation of Public Health, all Richmond County Board of Health staff will be expected to perform duties and responsibilities as assigned.
Minimum Qualifications Bachelor’s degree in operations management, business administration, or a related field which includes two (2) years in a managerial or supervisory role; OR six (6) years of related professional experience which includes two (2) years in a managerial or supervisory role.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year‑over‑year.
Preferred Qualifications Previous Vital Records knowledge and/or experience and management and/or supervisory experience.
Employment Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Contact for ADA accommodations: email request by the closing date of this announcement to: DPH‑HR@dph.ga.gov.
Equal Opportunity Statement DPH is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
#J-18808-Ljbffr