Christian Healthcare Ministries
Authorization Support Specialist (Remote)
Christian Healthcare Ministries, Barberton, Ohio, United States, 44203
Authorization Support Specialist (Remote)
Christian Healthcare Ministries (CHM) is seeking a detail-oriented and compassionate Authorization Support Specialist to join our team. This role is ideal for someone who enjoys helping others, thrives in a policy-driven environment, and can confidently communicate complex information with clarity and care.
As a liaison between members, authorizers, and eligibility training and communications, you’ll support phone and email inquiries related to eligibility and sharing status, ensure consistency in communications, and help maintain CHM’s commitment to excellence, accuracy, and ministry-first service.
What We Offer
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines
Provide exceptional phone support related to authorization, eligibility, and program-level questions
Help members understand their sharing status and assist with basic navigation of program terms
Manage incoming authorization requests efficiently and accurately
Communicate with authorizers to clarify missing documentation or inconsistencies
Apply guideline knowledge to assist in determining next steps for member requests
Collaborate with the Training and Communication team to improve scripts, templates, and resource materials
Flag recurring communication issues for team-wide resolution
Conduct internal communication reviews to ensure accuracy and alignment with CHM policies
Contribute feedback to improve process flow, document updates, and guideline clarity
Ensure CHM’s practices align with what is communicated to members
Qualifications & Requirements
High school diploma or equivalent required
Experience in customer care or medical bill authorization is preferred
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build trust, listen actively, and engage with empathy
High attention to detail and commitment to accuracy
Confident in navigating policy documents and explaining processes
Strong problem-solving, organization, and multitasking abilities
Basic knowledge of medical terminology and healthcare practices is preferred.
A willingness to learn medical-related concepts through on-the-job training is required.
Committed to CHM’s mission and values
About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.
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As a liaison between members, authorizers, and eligibility training and communications, you’ll support phone and email inquiries related to eligibility and sharing status, ensure consistency in communications, and help maintain CHM’s commitment to excellence, accuracy, and ministry-first service.
What We Offer
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Respond to sharing status emails and member inquiries with clarity, compassion, and adherence to CHM Guidelines
Provide exceptional phone support related to authorization, eligibility, and program-level questions
Help members understand their sharing status and assist with basic navigation of program terms
Manage incoming authorization requests efficiently and accurately
Communicate with authorizers to clarify missing documentation or inconsistencies
Apply guideline knowledge to assist in determining next steps for member requests
Collaborate with the Training and Communication team to improve scripts, templates, and resource materials
Flag recurring communication issues for team-wide resolution
Conduct internal communication reviews to ensure accuracy and alignment with CHM policies
Contribute feedback to improve process flow, document updates, and guideline clarity
Ensure CHM’s practices align with what is communicated to members
Qualifications & Requirements
High school diploma or equivalent required
Experience in customer care or medical bill authorization is preferred
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build trust, listen actively, and engage with empathy
High attention to detail and commitment to accuracy
Confident in navigating policy documents and explaining processes
Strong problem-solving, organization, and multitasking abilities
Basic knowledge of medical terminology and healthcare practices is preferred.
A willingness to learn medical-related concepts through on-the-job training is required.
Committed to CHM’s mission and values
About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.
#J-18808-Ljbffr