H&R Block
Overview
Join to apply for the
Associate Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. We strive to create a high-performing, connected culture where everyone belongs, and we are focused on innovation, client experience, and sustainable growth through our Block Next initiative.
Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April. Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that supports the value of H&R Block. Execute and hold all tax office associates accountable to the client service experience, escalating as necessary to the Multi-Unit Team Leader and District General Manager. Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience. Coordinate daily activities to ensure associates are scheduled and work is completed on time, with attention to quality standards and priorities. Lead daily huddles and communicate essential information to office associates.
Your Expertise
Prior experience working in customer service or a similar role. Strong organizational skills and the ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Flexible work schedule of 40 hours per week, with adaptability based on business needs. High school diploma or equivalent or higher.
Why Work for Us
Employee Assistance Program with Health Advocate and wellbeing resources. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan. Eligibility for additional benefits information in benefits materials.
The Community You Will Join
We are committed to building a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
Pay Range
The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits described by local policy.
Eligibility and notices:
This posting is for a full-time role during tax season with potential for continued opportunities.
#J-18808-Ljbffr
Join to apply for the
Associate Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. We strive to create a high-performing, connected culture where everyone belongs, and we are focused on innovation, client experience, and sustainable growth through our Block Next initiative.
Responsibilities
Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April. Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that supports the value of H&R Block. Execute and hold all tax office associates accountable to the client service experience, escalating as necessary to the Multi-Unit Team Leader and District General Manager. Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience. Coordinate daily activities to ensure associates are scheduled and work is completed on time, with attention to quality standards and priorities. Lead daily huddles and communicate essential information to office associates.
Your Expertise
Prior experience working in customer service or a similar role. Strong organizational skills and the ability to plan and manage day-to-day office operations. Customer-centric mindset and strong communication skills. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Flexible work schedule of 40 hours per week, with adaptability based on business needs. High school diploma or equivalent or higher.
Why Work for Us
Employee Assistance Program with Health Advocate and wellbeing resources. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan. Eligibility for additional benefits information in benefits materials.
The Community You Will Join
We are committed to building a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.
Pay Range
The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits described by local policy.
Eligibility and notices:
This posting is for a full-time role during tax season with potential for continued opportunities.
#J-18808-Ljbffr