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Homewise Inc.

Loan Delivery Specialist

Homewise Inc., Albuquerque, New Mexico, United States, 87101

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Loan Delivery Specialist

role at

Homewise Inc.

Position Mission: At Homewise, our mission is to create successful homeowners and strengthen neighborhoods so that individuals and families can improve their long-term financial wellbeing and quality of life. As a nonprofit organization, we provide education, resources, and support to help people achieve sustainable homeownership, build wealth, and contribute to vibrant, thriving communities.

Responsibilities

Provides back-up support for the Post Closing Manager and issues daily rate sheets

Uses Homewise, Inc. Outlook, Calyx Point, STARS (Salesforce), ICE Data & Document Automation, and other electronic tools to provide the best service to customers

Works closely with other internal departments including Home Purchase Advisors, Real Estate Sales, Real Estate Development, and Lending to ensure best practices and compliance with all applicable regulations, policies, and procedures

Comply with all applicable regulations, policies, and procedures

Prepare UCD & ULDD XML files for electronic loan delivery

Prepare and deliver electronic loan files for loans sold on the secondary market including Fannie Mae, Freddie Mac, New Mexico Mortgage Finance Agency, and Self-Help Credit Union

Request note shipments from warehouse lenders

Prepare allonges and begin working delivery checklist

Daily MERS report download and review

Track and status Best Efforts locks as “closed” on loan funding dates

Download, distribute, and reconcile loan purchase reports

Prepare and submit weekly closed loan report to DocProbe

Investigate and submit any delivery and post-purchase data correction requests

Maintain closing and shipping log/pipeline

Prepare monthly DocProbe reconciliation log

Comply with agency and delivery guidelines and deadlines

Reports To Hiring Manager

Classification Full-Time

Supervisory Responsibilities No

Essential Duties And Responsibilities

Provide back-up support for the Post Closing Manager and issue daily rate sheets

Use Homewise tools to provide the best service to customers

Collaborate with internal departments to ensure best practices and regulatory compliance

Prepare and deliver electronic loan files for secondary market loans

Maintain and reconcile delivery-related reports and logs

Ensure adherence to agency and delivery guidelines and deadlines

Support for Post Closing

Issue daily rate sheets

Process lock requests from loan officers and update Calyx

Monitor loans not committed and held for future sale

Secure interest rate commitments to FNMA, FHLMC or SHCU

Manage commitment extensions, pair-offs or fallouts

Price rates for discount points requests

Review competing mortgage offers and make counteroffers

Assist loan officers with pricing questions and product selection

Expected Outcomes

Contribute to team goal of closing 461 purchase loans annually

Ensure all Homewise loans meet investor and regulatory requirements (e.g., RESPA, TILA, QM) with no exceptions

Competencies

Customer service: responsive and customer-focused; adheres to Homewise standards

Listening: understands others’ viewpoints and anticipates needs

Communication: clearly conveys issues both verbally and in writing

Flexibility and adaptability: adjusts to changing priorities

Problem-solving: handles complexity and change effectively

Computer Skills: proficiency in Excel, Word, Outlook, LO systems; familiar with mortgage systems

Independent work: able to work with minimal supervision

High standards: strives for excellence

Education And Experience

Associate’s degree in Business, Finance, Accounting, or a related field; two years of related work experience

Coursework or certification in mortgage banking, real estate finance, or loan processing

Familiarity with mortgage systems (e.g., Calyx, Encompass, ICE, MERS)

Training in compliance regulations (RESPA, TILA, QM, TRID)

Work Schedule

Availability to work flexible hours, including evenings or weekends, as needed

Physical Requirements

Largely sedentary role

Occasional ability to lift up to 20 pounds

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