Collegiate Peaks Bank, Division of Glacier Bank
Assistant Branch Operations Manager
Collegiate Peaks Bank, Division of Glacier Bank, Salida, Colorado, United States, 81201
Assistant Branch Operations Manager
Join to apply for the Assistant Branch Operations Manager role at Collegiate Peaks Bank, Division of Glacier Bank.
About The Role The Assistant Branch Operations Manager will provide support to the Branch Operations Officer in overseeing the daily operational activities of the branch. This role ensures efficient branch workflows, compliance with banking regulations, and the delivery of exceptional customer service. It helps lead and develop the operations team while also working with other bank departments. The Assistant Branch Operations Manager must act professionally and display effective communication skills. The Branch Operations Officer and the Director of Retail Banking will guide the Assistant Branch Operations Manager in areas where leadership and support can have the greatest impact on business and customer experience. The role may include providing assistance to the Buena Vista branch.
Compensation Annual salary range:
$50,792–$60,372.69
(varies by city). Salary offers are individually analyzed based on geographic location, years of experience, and education.
Primary Duties and Responsibilities
Assist the Branch Operations Officer in supervising all branch operations, including transaction processing, branch audits, teller drawer audits, cash shipment, and regulatory compliance.
Oversee and support the operations team, including training, coaching, and supporting the Branch Operations Officer.
Provide superior internal and external customer service while demonstrating self‑governance, courtesy, and respect toward external customers and organization personnel.
Resolve customer concerns/complaints, maintaining appropriate contact with customers through verbal and written communication.
Comply with all company policies, applicable laws, and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Perform all teller functions, including processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds and CTRs.
Perform or assist with all personal bank functions, including opening various accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, creating and troubleshooting online banking accounts, ordering checks and debit cards, processing bankcard disputes, and troubleshooting debit card errors.
Collaborate with other departments (lenders, compliance, loan assistants, etc.) to streamline processes and customer service.
Contribute to branch business development by supporting product/service promotions and customer referrals.
Participate in community outreach and bank‑sponsored events as a representative of the branch.
Perform other duties assigned by the Branch Operations Officer to ensure branch effectiveness.
Complete required bank training courses within assigned time frames.
Provide reliable attendance; regular and predictable attendance is an essential function.
Position requires travel; based out of the Salida branch and will travel to support the Buena Vista branch as needed.
About You – Qualifications
High School Diploma or General Education Degree required.
Minimum of three years of branch banking experience specifically in Teller and New Accounts/CSR departments preferred.
Minimum of one year of supervisory experience.
Knowledge, Skill, Ability
Strong verbal and written communication skills.
Proficient with Microsoft applications such as Word, Excel, Outlook, and ability to learn new systems/applications.
Competency in or ability to learn core banking systems; experience with Jack Henry Xperience/Silver Lake Teller preferred.
Ability to work with limited supervision.
Maintain a high level of confidentiality and integrity.
Well organized with ability to prioritize and multi‑task in a fast‑paced work environment.
Work Environment Work performed in an office environment; routine indoor work in a climate‑controlled shared work area with minimal noise.
Physical Demands Position requires sitting, repetitive hand motions, occasional standing, walking, lifting up to 10 pounds. Must routinely use computer equipment for 6–8 hours per day, travel when required, and maintain reliable attendance. Climbing/downstairs in emergency situations may be required.
Compensation & Benefits We offer an extensive benefits package that includes medical, dental, vision, and life insurance for employees and eligible dependents. Additional benefits: health savings account options, Employee Assistance Program, health rewards program, 401(k) and profit‑sharing plans, short‑ and long‑term disability benefits, education and training benefits, and discounts on banking products and services. Generous paid time off (PTO) and paid holidays are provided. PTO accruals and holiday policies vary by position and location. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals, please.
Location Salida, CO
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About The Role The Assistant Branch Operations Manager will provide support to the Branch Operations Officer in overseeing the daily operational activities of the branch. This role ensures efficient branch workflows, compliance with banking regulations, and the delivery of exceptional customer service. It helps lead and develop the operations team while also working with other bank departments. The Assistant Branch Operations Manager must act professionally and display effective communication skills. The Branch Operations Officer and the Director of Retail Banking will guide the Assistant Branch Operations Manager in areas where leadership and support can have the greatest impact on business and customer experience. The role may include providing assistance to the Buena Vista branch.
Compensation Annual salary range:
$50,792–$60,372.69
(varies by city). Salary offers are individually analyzed based on geographic location, years of experience, and education.
Primary Duties and Responsibilities
Assist the Branch Operations Officer in supervising all branch operations, including transaction processing, branch audits, teller drawer audits, cash shipment, and regulatory compliance.
Oversee and support the operations team, including training, coaching, and supporting the Branch Operations Officer.
Provide superior internal and external customer service while demonstrating self‑governance, courtesy, and respect toward external customers and organization personnel.
Resolve customer concerns/complaints, maintaining appropriate contact with customers through verbal and written communication.
Comply with all company policies, applicable laws, and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Perform all teller functions, including processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds and CTRs.
Perform or assist with all personal bank functions, including opening various accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, creating and troubleshooting online banking accounts, ordering checks and debit cards, processing bankcard disputes, and troubleshooting debit card errors.
Collaborate with other departments (lenders, compliance, loan assistants, etc.) to streamline processes and customer service.
Contribute to branch business development by supporting product/service promotions and customer referrals.
Participate in community outreach and bank‑sponsored events as a representative of the branch.
Perform other duties assigned by the Branch Operations Officer to ensure branch effectiveness.
Complete required bank training courses within assigned time frames.
Provide reliable attendance; regular and predictable attendance is an essential function.
Position requires travel; based out of the Salida branch and will travel to support the Buena Vista branch as needed.
About You – Qualifications
High School Diploma or General Education Degree required.
Minimum of three years of branch banking experience specifically in Teller and New Accounts/CSR departments preferred.
Minimum of one year of supervisory experience.
Knowledge, Skill, Ability
Strong verbal and written communication skills.
Proficient with Microsoft applications such as Word, Excel, Outlook, and ability to learn new systems/applications.
Competency in or ability to learn core banking systems; experience with Jack Henry Xperience/Silver Lake Teller preferred.
Ability to work with limited supervision.
Maintain a high level of confidentiality and integrity.
Well organized with ability to prioritize and multi‑task in a fast‑paced work environment.
Work Environment Work performed in an office environment; routine indoor work in a climate‑controlled shared work area with minimal noise.
Physical Demands Position requires sitting, repetitive hand motions, occasional standing, walking, lifting up to 10 pounds. Must routinely use computer equipment for 6–8 hours per day, travel when required, and maintain reliable attendance. Climbing/downstairs in emergency situations may be required.
Compensation & Benefits We offer an extensive benefits package that includes medical, dental, vision, and life insurance for employees and eligible dependents. Additional benefits: health savings account options, Employee Assistance Program, health rewards program, 401(k) and profit‑sharing plans, short‑ and long‑term disability benefits, education and training benefits, and discounts on banking products and services. Generous paid time off (PTO) and paid holidays are provided. PTO accruals and holiday policies vary by position and location. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals, please.
Location Salida, CO
#J-18808-Ljbffr