Temecula Valley Toyota
Entry Level Service Advisor
Temecula Valley Toyota, Temecula, California, United States, 92591
Join to apply for the
Entry Level Service Advisor
role at
Temecula Valley Toyota Join to apply for the
Entry Level Service Advisor
role at
Temecula Valley Toyota Temecula Valley
Toyota
is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp! If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!
The
Entry Level Service Advisor
is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the
Entry Level Service Advisor
must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees
Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!! Assist customers with any service needs they have for their vehicle. Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle. Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations. Ensures that required documentation is complete and is in compliance with regulations and standards. Complies with and enforces all safety policies and procedures. Attends all staff meetings, trainings, and educational classes as required. Problem solving, reporting research results, attention to detail. Continually learn about product updates, features, accessories to better assist customer needs. Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals. Follow all company policies and procedures. Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors. Product knowledge & safety. Patience and high energy personality, computer literate management. Performs other duties as assigned This is an entry level position. We are willing to training. Preferred previous auto dealership experience a PLUS!! Broad scope of automotive mechanical/electrical knowledge. Pleasant/friendly demeanor and an outgoing personality. Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress. Excellent interpersonal skills to interact professionally with customers, vendors, and staff. Unrestricted California driver's license and clean driving record. Able to drive both automatic and standard-transmission vehicles. Basic computer and internet skills. Product knowledge a PLUS! Willingness to learn. A desire to work in a commission, performance based environment. Ability to multi-task and follow tasks as assigned. Professional appearance and work ethic. Self-Starter and Self-Motivator. Ability to work well in a process driven environment. Bilingual a PLUS!
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Temecula Valley Toyota by 2x Get notified about new Service Advisor jobs in
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Entry Level Service Advisor
role at
Temecula Valley Toyota Join to apply for the
Entry Level Service Advisor
role at
Temecula Valley Toyota Temecula Valley
Toyota
is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp! If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!
The
Entry Level Service Advisor
is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the
Entry Level Service Advisor
must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
In addition to competitive pay, we offer our employees
Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!! Assist customers with any service needs they have for their vehicle. Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle. Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations. Ensures that required documentation is complete and is in compliance with regulations and standards. Complies with and enforces all safety policies and procedures. Attends all staff meetings, trainings, and educational classes as required. Problem solving, reporting research results, attention to detail. Continually learn about product updates, features, accessories to better assist customer needs. Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals. Follow all company policies and procedures. Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors. Product knowledge & safety. Patience and high energy personality, computer literate management. Performs other duties as assigned This is an entry level position. We are willing to training. Preferred previous auto dealership experience a PLUS!! Broad scope of automotive mechanical/electrical knowledge. Pleasant/friendly demeanor and an outgoing personality. Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress. Excellent interpersonal skills to interact professionally with customers, vendors, and staff. Unrestricted California driver's license and clean driving record. Able to drive both automatic and standard-transmission vehicles. Basic computer and internet skills. Product knowledge a PLUS! Willingness to learn. A desire to work in a commission, performance based environment. Ability to multi-task and follow tasks as assigned. Professional appearance and work ethic. Self-Starter and Self-Motivator. Ability to work well in a process driven environment. Bilingual a PLUS!
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Temecula Valley Toyota by 2x Get notified about new Service Advisor jobs in
Temecula, CA . Temecula, CA $68,640.00-$90,000.00 2 months ago Customer Service Representative - State Farm Agent Team Member
Murrieta, CA $36,000.00-$100,000.00 1 year ago Temecula, CA $56,630.00-$154,512.00 1 week ago Customer Service Representative/ CSR / Job Coordinator
Temecula, CA $56,630.00-$154,512.00 6 days ago Lake Elsinore, CA $23.00-$34.50 1 month ago Oceanside, CA $62,000.00-$140,000.00 1 year ago Customer Service Representative ( Remote )
Customer Service Representative ( Remote )
Seasonal Overnight/Early Am Replenishment
Customer Service Representative ( Remote )
Old Town Temecula Harley Davidson Full Time Parts Sales Advisor
Lake Elsinore, CA $60,000.00-$100,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr