Uline
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Workforce Management Scheduler
role at
Uline
Location: 12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call centre schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage non-production activities for proper staffing levels to meet service levels.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support customer service command centre responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline: Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
#J-18808-Ljbffr
Workforce Management Scheduler
role at
Uline
Location: 12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call centre schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage non-production activities for proper staffing levels to meet service levels.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support customer service command centre responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline: Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!
#J-18808-Ljbffr