Cleveland Clinic
Patient Service Specialist - Richard E Jacobs FHC Administration
Cleveland Clinic, Avon, Ohio, United States, 44011
Job Title
Patient Service Specialist – Richard E Jacobs FHC Administration
Location Cleveland Clinic – Richard E. Jacobs Health Center, Avon, OH
Position Overview We are looking for a Patient Service Specialist to deliver an exceptional experience to patients, families, and visitors from the moment they enter the facility until they return home. The role includes scheduling and pre‑registration, MyChart enrollment, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, and scheduling of interpreter services.
Work Schedule Part‑time, 4:00 pm to 8:00 pm on Tuesday and Thursday, then 8:30 am to 12:30 pm on Saturday and Sunday rotations.
Responsibilities
Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
Investigate, triage, and resolve patient issues using the HEART model.
Create a welcoming and professional environment, interacting with patients and ensuring stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High School Diploma/GED with at least two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR Associate’s Degree with one year of related experience; OR Bachelor’s Degree.
Preferred Qualifications
Typing speed of at least 30 words per minute.
Knowledge of medical terminology.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Extended periods of standing, walking, or sitting.
Good visual acuity with or without corrective lenses.
Ability to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follow standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65
Pay is determined after considering factors such as work history, experience, skill set, and education. The range does not include benefits or shift differentials.
For more information about benefits, visit
our benefits page .
#J-18808-Ljbffr
Location Cleveland Clinic – Richard E. Jacobs Health Center, Avon, OH
Position Overview We are looking for a Patient Service Specialist to deliver an exceptional experience to patients, families, and visitors from the moment they enter the facility until they return home. The role includes scheduling and pre‑registration, MyChart enrollment, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, and scheduling of interpreter services.
Work Schedule Part‑time, 4:00 pm to 8:00 pm on Tuesday and Thursday, then 8:30 am to 12:30 pm on Saturday and Sunday rotations.
Responsibilities
Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
Investigate, triage, and resolve patient issues using the HEART model.
Create a welcoming and professional environment, interacting with patients and ensuring stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Minimum Qualifications
High School Diploma/GED with at least two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR Associate’s Degree with one year of related experience; OR Bachelor’s Degree.
Preferred Qualifications
Typing speed of at least 30 words per minute.
Knowledge of medical terminology.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Extended periods of standing, walking, or sitting.
Good visual acuity with or without corrective lenses.
Ability to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follow standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65
Pay is determined after considering factors such as work history, experience, skill set, and education. The range does not include benefits or shift differentials.
For more information about benefits, visit
our benefits page .
#J-18808-Ljbffr