KPMG US
ServiceNow Engineer – Platform Operations
KPMG US, Jackson, Mississippi, United States, 39200
Overview
ServiceNow Engineer – Platform Operations role at
KPMG US . This hybrid opportunity is with KPMG's Digital Nexus technology organization. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and the scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Qualifications
Minimum three years of recent practical experience developing and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity Benefits and Notice
KPMG offers a comprehensive compensation and benefits package. Benefits include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and personal well-being benefits. Details about benefits vary by eligibility and location. KPMG is an equal opportunity employer and complies with applicable laws related to recruitment and hiring. No sponsorship for work visas is available for this opportunity. Follow the KPMG US Careers site for more information on benefits and how we work. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, citizenship status, disability, protected veteran status, or any other protected status.
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ServiceNow Engineer – Platform Operations role at
KPMG US . This hybrid opportunity is with KPMG's Digital Nexus technology organization. Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and the scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Qualifications
Minimum three years of recent practical experience developing and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity Benefits and Notice
KPMG offers a comprehensive compensation and benefits package. Benefits include medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and personal well-being benefits. Details about benefits vary by eligibility and location. KPMG is an equal opportunity employer and complies with applicable laws related to recruitment and hiring. No sponsorship for work visas is available for this opportunity. Follow the KPMG US Careers site for more information on benefits and how we work. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, citizenship status, disability, protected veteran status, or any other protected status.
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