Waldorf Astoria New York
Front Office Manager - Waldorf Astoria New York
Waldorf Astoria New York, New York, New York, us, 10261
Front Office Manager - Waldorf Astoria New York
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Front Office Manager - Waldorf Astoria New York
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Waldorf Astoria New York
Overview After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury that embodies the spirit of New York City.
Job Details Classification:
Full-Time
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Rate:
The annual salary range for this role is $70,000 - $85,000 and is based on applicable and specialized experience and location.
Responsibilities
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
Monitor and develop team member performance including providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Be a leader in the industry and community.
Teamwork – Be a team player in everything you do.
Ownership – Own your actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑Free Education: Access to educational credentials through Guild Education.
401K plan and company match.
Hilton Shares – Employee stock purchase program (ESPP) at 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Work Location The Waldorf Astoria - New York
Schedule Full-time
Brand Waldorf Astoria Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
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Front Office Manager - Waldorf Astoria New York
role at
Waldorf Astoria New York
Overview After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury that embodies the spirit of New York City.
Job Details Classification:
Full-Time
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Rate:
The annual salary range for this role is $70,000 - $85,000 and is based on applicable and specialized experience and location.
Responsibilities
Manage all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
Monitor and develop team member performance including providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Be a leader in the industry and community.
Teamwork – Be a team player in everything you do.
Ownership – Own your actions and decisions.
Now – Operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt‑Free Education: Access to educational credentials through Guild Education.
401K plan and company match.
Hilton Shares – Employee stock purchase program (ESPP) at 15% discount.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
Work Location The Waldorf Astoria - New York
Schedule Full-time
Brand Waldorf Astoria Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
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