Whole Foods Market
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market, St. Petersburg, Florida, United States, 33739
Overview
Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market. This role supports the Customer Service & E-Commerce programs; you lead processes that support the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You support the Team Leader in leading and developing Team Members. You strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Base pay range
$15.50/hr - $29.20/hr Note: This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members to sustain a high performing Team and minimize turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Communicates and models WFM core values and leadership principles, supporting store goals. Qualifications
12+ months retail experience Job Skills
Task management with the ability to balance dynamic customer flows. Strong analysis skills to identify root causes of underperformance. Excellent interpersonal, motivational, team-building, and customer relationship skills. Ability to teach others in a positive and constructive manner. Proficiency with email, Microsoft Office, and operations-related applications. Physical Requirements / Working Conditions
Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: grasping, fine manipulation, pushing and pulling. Occasional bending, twisting, squatting, and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures ranging from below 32°F to above 90°F. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery. Employment type
Full-time Job function
Other Industries Retail Pay and Benefits
The wage range for this position is $15.50-$29.20 hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits", which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at date of hire. For more information, visit the Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. Equal Opportunity
Whole Foods Market is an equal employment opportunity employer. We hire and promote individuals solely on qualifications for the position and business needs, without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Note
Please apply through the official Whole Foods Market Careers site to ensure your information is accurately captured. Referrals may increase your interview chances.
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Customer Service & E-Commerce Supervisor - Full Time at Whole Foods Market. This role supports the Customer Service & E-Commerce programs; you lead processes that support the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You support the Team Leader in leading and developing Team Members. You strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Base pay range
$15.50/hr - $29.20/hr Note: This range is provided by Whole Foods Market. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members to sustain a high performing Team and minimize turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Communicates and models WFM core values and leadership principles, supporting store goals. Qualifications
12+ months retail experience Job Skills
Task management with the ability to balance dynamic customer flows. Strong analysis skills to identify root causes of underperformance. Excellent interpersonal, motivational, team-building, and customer relationship skills. Ability to teach others in a positive and constructive manner. Proficiency with email, Microsoft Office, and operations-related applications. Physical Requirements / Working Conditions
Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: grasping, fine manipulation, pushing and pulling. Occasional bending, twisting, squatting, and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures ranging from below 32°F to above 90°F. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery. Employment type
Full-time Job function
Other Industries Retail Pay and Benefits
The wage range for this position is $15.50-$29.20 hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits", which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at date of hire. For more information, visit the Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. Equal Opportunity
Whole Foods Market is an equal employment opportunity employer. We hire and promote individuals solely on qualifications for the position and business needs, without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Note
Please apply through the official Whole Foods Market Careers site to ensure your information is accurately captured. Referrals may increase your interview chances.
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