Outreach Community Health Centers
Patient Service Representative
Outreach Community Health Centers, Milwaukee, Wisconsin, United States, 53244
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Patient Service Representative
role at
Outreach Community Health Centers
Job Purpose and Reporting Structure Under the direction of the Patient Services Representative Supervisor, the Patient Service Representative provides support with daily activities which includes greeting patients, providing registration, telephone coverage, appointment scheduling, filing and patient referrals for Recovery Clinic.
Responsibilities
Greet patients and direct them to appropriate person or destination.
Assist clients with special needs as required.
Answer telephone and respond to inquiry, direct caller to appropriate personnel, take messages.
Provide registration and financial forms to patients and update required demographic information at the front desk.
Ensure new patient information is completed and required demographic information is updated according to protocols.
Register patients according to protocols and ensure patient information is accurate.
Collect payment from patients and reconcile cash receipts daily.
Enter confidential health information, demographics, and financial information into computerized system accurately including correct spelling.
Verify, update and enter insurance into billing system not limited to adjust effective date/term date of patient’s insurance policy.
Schedule appointments according to scheduling protocols and ensure patients receive reminder calls.
Obtain pre‑certification as required by patients’ health care insurers.
Maintain strict patient confidentiality.
Provide excellent customer service: treat patients and coworkers with courtesy and discretion.
Receive incoming mail, sort and distribute to appropriate person, destination, or file.
Notify Recovery Clinic staff upon patient arrival.
Assist the doctors with clerical tasks.
Attend staff meetings, trainings, and safety education/OSHA requirement sessions.
Cross‑train with other clinic positions as appropriate.
Follow and comply with all safety and work rules and regulations.
Maintain departmental housekeeping standards.
Special Projects Complete special projects as assigned.
Education and Experience Requires High School diploma or GED, college preferred.
Requires 6 to 12 months of related experience within a busy customer service environment, preferably in a healthcare setting.
Healthcare and insurance verification experience preferred.
Requires proven attention to detail and strong customer service skills.
Ability to work under pressure. Ability to establish and maintain effective working…
EEO Statement We are an affirmative action/equal opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
Application Instructions Apply Online: ipc.us/t/5A00001EE8A64783
#J-18808-Ljbffr
Patient Service Representative
role at
Outreach Community Health Centers
Job Purpose and Reporting Structure Under the direction of the Patient Services Representative Supervisor, the Patient Service Representative provides support with daily activities which includes greeting patients, providing registration, telephone coverage, appointment scheduling, filing and patient referrals for Recovery Clinic.
Responsibilities
Greet patients and direct them to appropriate person or destination.
Assist clients with special needs as required.
Answer telephone and respond to inquiry, direct caller to appropriate personnel, take messages.
Provide registration and financial forms to patients and update required demographic information at the front desk.
Ensure new patient information is completed and required demographic information is updated according to protocols.
Register patients according to protocols and ensure patient information is accurate.
Collect payment from patients and reconcile cash receipts daily.
Enter confidential health information, demographics, and financial information into computerized system accurately including correct spelling.
Verify, update and enter insurance into billing system not limited to adjust effective date/term date of patient’s insurance policy.
Schedule appointments according to scheduling protocols and ensure patients receive reminder calls.
Obtain pre‑certification as required by patients’ health care insurers.
Maintain strict patient confidentiality.
Provide excellent customer service: treat patients and coworkers with courtesy and discretion.
Receive incoming mail, sort and distribute to appropriate person, destination, or file.
Notify Recovery Clinic staff upon patient arrival.
Assist the doctors with clerical tasks.
Attend staff meetings, trainings, and safety education/OSHA requirement sessions.
Cross‑train with other clinic positions as appropriate.
Follow and comply with all safety and work rules and regulations.
Maintain departmental housekeeping standards.
Special Projects Complete special projects as assigned.
Education and Experience Requires High School diploma or GED, college preferred.
Requires 6 to 12 months of related experience within a busy customer service environment, preferably in a healthcare setting.
Healthcare and insurance verification experience preferred.
Requires proven attention to detail and strong customer service skills.
Ability to work under pressure. Ability to establish and maintain effective working…
EEO Statement We are an affirmative action/equal opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
Application Instructions Apply Online: ipc.us/t/5A00001EE8A64783
#J-18808-Ljbffr