Poker Floor Lead

Overview As a Poker Floor Lead, you will guide and support poker dealers while managing the operational flow of the poker room. You’ll be responsible for opening and closing procedures, monitoring game security, and resolving disputes. This role requires a strong understanding of poker operations, attention to detail, and the ability to lead with professionalism and fairness in a high-energy gaming environment.

Qualifications

High School Diploma or GED required

Minimum 2 years of experience dealing cards in a casino poker environment, or equivalent combination of education and experience

Strong leadership and team guidance skills

Excellent guest service and communication abilities

Must successfully complete training at CNE Gaming Academy

Valid driver’s license required

Ability to obtain and maintain licensing from the appropriate gaming authority

Capable of lifting up to 10 lbs and working in environments with smoke and loud noise

Responsibilities

Supervise and direct the work of poker dealers

Provide input on staffing, evaluations, corrective actions, and terminations

Lead opening and closing procedures of the poker room

Ensure accurate inventory of poker chips and cards

Inspect decks and monitor game security

Enforce safety policies and report hazards to management

Ensure dealer procedures are followed consistently

Report irregularities or concerns to the Poker Shift Manager

Resolve player disputes professionally and efficiently

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