Inside Higher Ed
Medical Office Coordinator, Special Projects for Resident Primary Care Clinics (
Inside Higher Ed, Lutherville-Timonium, Maryland, United States
Medical Office Coordinator, Special Projects for Resident Primary Care Clinics (Medicine)
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We are seeking a
Medical Office Coordinator, Special Projects for Resident Primary Care Clinics
for the Healthful Eating, Activity and Weight Program (HEAWP), primarily located in the General Internal Medicine practice at Green Spring Station. The MOC will support the team of providers within this program and their patients. The role involves coordinating day‑to‑day activities to ensure a smoothly functioning office and good patient relations. Responsibilities include managing provider schedules, arranging new and follow‑up appointment requests, and coordinating incoming communication and information to the office from patients and third parties, including phone calls, electronic patient messages, and in‑person patient needs.
Responsibilities
Coordinate a multi‑faceted obesity medicine practice.
Assist patients, patients" families, referring physicians, and third‑party carriers to resolve patient related issues.
Triage patient calls, messages, and medical issues. Answer patient medical questions where appropriate and determine if provider response is required.
Schedule new and follow‑up clinic appointments. Resolve any scheduling conflicts.
Use electronic records systems to access, enter, and edit patient information.
Relay information to patients regarding preparation clinic visits and examinations.
Ensure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Manage patient paperwork and forms, including form completion tracking, mailing and faxing, and scanning to the patient's record.
Utilize knowledge of provider(s) practice and requirements of third‑party payors to provide appropriate documentation to assure authorization/certification for medical services.
Demonstrate awareness of limitations of institutional resources and maximize provider scheduling within this context.
Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Maintain familiarity with various types of medical insurance to explain plans and associated coverage.
Assist providers in notification and completion of forms, paperwork, and letters needed for patients or their insurance provider.
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Obtain pre‑authorizations as required by health care insurers or managed care providers, particularly for medications.
Assist patients or family members with completion of medical forms.
Collaborate with office and clinic staff to coordinate appointments and resolve urgent issues, including walk‑in patient needs.
Coordinate scheduling and administration of in‑office assessments, such as resting metabolic rate and bioelectrical impedance analysis.
Assist with office workflows specific to the Healthful Eating, Activity and Weight Program, including in‑person visit assistance as needed.
Assist with coordination of telemedicine visits and group classes.
Provide programmatic educational materials to patients as instructed by clinic providers.
Assist Clinical Program Coordinator with management of meal replacement program and supplies as needed.
Operate personal computer to access e‑mail, electronic calendars, and other basic office support software.
Order supplies for clinical area and perform accounts payable duties for clinical area (e.g., paying invoices with online payment, travel reimbursements, expense reimbursements).
Other administrative office duties as assigned.
Minimum Qualifications
High school diploma or graduation equivalent.
Two years of administrative experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Progressively responsible experience in a medical office.
Knowledge of medical terminology.
Knowledge of insurance coverage.
Classified Title: Medical Office Coordinator
Job Posting Title (Working Title): Medical Office Coordinator, Special Projects for Resident Primary Care Clinics (Medicine)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp)
Employee group: Full Time
Schedule: M-F: 8:00am - 4:30pm
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM General Internal Medicine
Personnel area: School of Medicine
Education and Experience Equivalency: Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non‑related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies: Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks: The successful candidate(s) for this position will be subject to a pre‑employment background check. Johns Hopkins is committed to hiring individuals with a justice‑involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job‑related qualification or function.
Diversity and Inclusion: The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information: If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements: Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
Pre‑employment physical requirements for positions in clinical areas, laboratories, working with research subjects, or involving community contact may include documentation of immune status against Rubella, Rubeola, Mumps, Varicella, Hepatitis B, and the Tdap vaccine. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
#J-18808-Ljbffr
We are seeking a
Medical Office Coordinator, Special Projects for Resident Primary Care Clinics
for the Healthful Eating, Activity and Weight Program (HEAWP), primarily located in the General Internal Medicine practice at Green Spring Station. The MOC will support the team of providers within this program and their patients. The role involves coordinating day‑to‑day activities to ensure a smoothly functioning office and good patient relations. Responsibilities include managing provider schedules, arranging new and follow‑up appointment requests, and coordinating incoming communication and information to the office from patients and third parties, including phone calls, electronic patient messages, and in‑person patient needs.
Responsibilities
Coordinate a multi‑faceted obesity medicine practice.
Assist patients, patients" families, referring physicians, and third‑party carriers to resolve patient related issues.
Triage patient calls, messages, and medical issues. Answer patient medical questions where appropriate and determine if provider response is required.
Schedule new and follow‑up clinic appointments. Resolve any scheduling conflicts.
Use electronic records systems to access, enter, and edit patient information.
Relay information to patients regarding preparation clinic visits and examinations.
Ensure all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Manage patient paperwork and forms, including form completion tracking, mailing and faxing, and scanning to the patient's record.
Utilize knowledge of provider(s) practice and requirements of third‑party payors to provide appropriate documentation to assure authorization/certification for medical services.
Demonstrate awareness of limitations of institutional resources and maximize provider scheduling within this context.
Proactively schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Maintain familiarity with various types of medical insurance to explain plans and associated coverage.
Assist providers in notification and completion of forms, paperwork, and letters needed for patients or their insurance provider.
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Obtain pre‑authorizations as required by health care insurers or managed care providers, particularly for medications.
Assist patients or family members with completion of medical forms.
Collaborate with office and clinic staff to coordinate appointments and resolve urgent issues, including walk‑in patient needs.
Coordinate scheduling and administration of in‑office assessments, such as resting metabolic rate and bioelectrical impedance analysis.
Assist with office workflows specific to the Healthful Eating, Activity and Weight Program, including in‑person visit assistance as needed.
Assist with coordination of telemedicine visits and group classes.
Provide programmatic educational materials to patients as instructed by clinic providers.
Assist Clinical Program Coordinator with management of meal replacement program and supplies as needed.
Operate personal computer to access e‑mail, electronic calendars, and other basic office support software.
Order supplies for clinical area and perform accounts payable duties for clinical area (e.g., paying invoices with online payment, travel reimbursements, expense reimbursements).
Other administrative office duties as assigned.
Minimum Qualifications
High school diploma or graduation equivalent.
Two years of administrative experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Progressively responsible experience in a medical office.
Knowledge of medical terminology.
Knowledge of insurance coverage.
Classified Title: Medical Office Coordinator
Job Posting Title (Working Title): Medical Office Coordinator, Special Projects for Resident Primary Care Clinics (Medicine)
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp)
Employee group: Full Time
Schedule: M-F: 8:00am - 4:30pm
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM General Internal Medicine
Personnel area: School of Medicine
Education and Experience Equivalency: Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non‑related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies: Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks: The successful candidate(s) for this position will be subject to a pre‑employment background check. Johns Hopkins is committed to hiring individuals with a justice‑involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job‑related qualification or function.
Diversity and Inclusion: The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information: If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements: Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
Pre‑employment physical requirements for positions in clinical areas, laboratories, working with research subjects, or involving community contact may include documentation of immune status against Rubella, Rubeola, Mumps, Varicella, Hepatitis B, and the Tdap vaccine. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
#J-18808-Ljbffr