Queen Mary Hotel
Job Summary
The Attractions Assistant Manager is responsible for assisting in the daily operations of the Attractions Department, working closely with the Attractions Manager. Management-level associates are expected to work as much of each workday as necessary to fulfill their responsibilities; for OEM associates, overtime applies and is calculated accordingly. Responsibilities
Qualifications: At least 2 years of management experience in the industry preferred Experience leading a year-round, multi-shift team required Experience scheduling multiple job classes and shifts required Union environment management experience preferred Experience with computerized ticket sales and managing memberships Knowledge of Fareharbor is a plus Strong analytical skills, with ability to translate data into insights and actions Proficiency in numerical analysis, conclusions, and solutions formulation Ability to handle stressful situations professionally and exercise good judgment Clear and direct communication skills with guests, using a positive speaking voice Strong interpersonal skills: tactful, flexible, and able to work with diverse personalities Excellent supervisory and interpersonal skills Operational knowledge of Microsoft Office suite Job Responsibilities: Maintain updated knowledge of the hotel/resort attraction Respond to guest needs and concerns promptly and professionally, focusing on service recovery when needed Ensure safety and security policies are followed Assist in training hotel/resort attraction staff Prepare and adjust weekly work schedules based on staffing and labor forecasts Coordinate requests for time off, holidays, schedule changes, overtime, and expenditures Assist with hiring, coaching, and developing team members Evaluate team performance and implement corrective actions as necessary Set goals, provide feedback, and recognize staff achievements Manage ticket inventories and controls for daily admissions and special events Conduct monthly department meetings and pre-shift briefings Review work procedures, identify efficiency improvements, and respond proactively to needs Participate in revenue and expense forecasting for the department Additional Information
Evening and weekend availability preferred Property Details
Welcome to the Queen Mary!
Once a world-class ocean liner, the Queen Mary Hotel offers unique accommodations and attractions unavailable elsewhere. Unique Long Beach Hotel Accommodations
Features include polished wood paneling, original 1930s artwork, Art Deco style, and operable portholes, offering a glimpse into transatlantic travel of the 30s, 40s, and 50s. The Queen Mary Hotel provides more than just a stay — it’s an experience. The Queen Mary Experience
Offers historic tours, paranormal attractions, shops, spa, and events. Enjoy the ship’s sights, sounds, and tastes during your visit. About Evolution Hospitality Evolution Hospitality, part of Aimbridge, creates unique lifestyle experiences across a curated collection of hotels and restaurants in North America. We value culture, results, honesty, humility, and continuous personal and professional growth. Our team’s brilliance and care are what make us a world-class operation. Company Overview
As a global leader in third-party hotel management, our portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from international brands to luxury resorts and boutique hotels. Our passionate associates are dedicated to exceptional service and results, fostering an inspiring culture. Join Aimbridge Hospitality and explore a world of possibilities. Benefits
Full-time employees are eligible for a comprehensive benefits package after an initial waiting period, including: Daily Pay option (ask your Recruiter for details) Medical, Dental, and Vision coverage Disability insurance (short and long-term) Life and AD&D insurance Paid Time Off Employee Assistance Program 401(k) Retirement Plan Compensation
Minimum: USD $64,480/year Midpoint: USD $73,675.80/year Maximum: USD $88,410.96/year
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The Attractions Assistant Manager is responsible for assisting in the daily operations of the Attractions Department, working closely with the Attractions Manager. Management-level associates are expected to work as much of each workday as necessary to fulfill their responsibilities; for OEM associates, overtime applies and is calculated accordingly. Responsibilities
Qualifications: At least 2 years of management experience in the industry preferred Experience leading a year-round, multi-shift team required Experience scheduling multiple job classes and shifts required Union environment management experience preferred Experience with computerized ticket sales and managing memberships Knowledge of Fareharbor is a plus Strong analytical skills, with ability to translate data into insights and actions Proficiency in numerical analysis, conclusions, and solutions formulation Ability to handle stressful situations professionally and exercise good judgment Clear and direct communication skills with guests, using a positive speaking voice Strong interpersonal skills: tactful, flexible, and able to work with diverse personalities Excellent supervisory and interpersonal skills Operational knowledge of Microsoft Office suite Job Responsibilities: Maintain updated knowledge of the hotel/resort attraction Respond to guest needs and concerns promptly and professionally, focusing on service recovery when needed Ensure safety and security policies are followed Assist in training hotel/resort attraction staff Prepare and adjust weekly work schedules based on staffing and labor forecasts Coordinate requests for time off, holidays, schedule changes, overtime, and expenditures Assist with hiring, coaching, and developing team members Evaluate team performance and implement corrective actions as necessary Set goals, provide feedback, and recognize staff achievements Manage ticket inventories and controls for daily admissions and special events Conduct monthly department meetings and pre-shift briefings Review work procedures, identify efficiency improvements, and respond proactively to needs Participate in revenue and expense forecasting for the department Additional Information
Evening and weekend availability preferred Property Details
Welcome to the Queen Mary!
Once a world-class ocean liner, the Queen Mary Hotel offers unique accommodations and attractions unavailable elsewhere. Unique Long Beach Hotel Accommodations
Features include polished wood paneling, original 1930s artwork, Art Deco style, and operable portholes, offering a glimpse into transatlantic travel of the 30s, 40s, and 50s. The Queen Mary Hotel provides more than just a stay — it’s an experience. The Queen Mary Experience
Offers historic tours, paranormal attractions, shops, spa, and events. Enjoy the ship’s sights, sounds, and tastes during your visit. About Evolution Hospitality Evolution Hospitality, part of Aimbridge, creates unique lifestyle experiences across a curated collection of hotels and restaurants in North America. We value culture, results, honesty, humility, and continuous personal and professional growth. Our team’s brilliance and care are what make us a world-class operation. Company Overview
As a global leader in third-party hotel management, our portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from international brands to luxury resorts and boutique hotels. Our passionate associates are dedicated to exceptional service and results, fostering an inspiring culture. Join Aimbridge Hospitality and explore a world of possibilities. Benefits
Full-time employees are eligible for a comprehensive benefits package after an initial waiting period, including: Daily Pay option (ask your Recruiter for details) Medical, Dental, and Vision coverage Disability insurance (short and long-term) Life and AD&D insurance Paid Time Off Employee Assistance Program 401(k) Retirement Plan Compensation
Minimum: USD $64,480/year Midpoint: USD $73,675.80/year Maximum: USD $88,410.96/year
#J-18808-Ljbffr